The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff
The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipient...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2020
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/28486/ http://ir.uitm.edu.my/id/eprint/28486/1/PPb_ANIS%20NATASHA%20MOHD%20ARIFF%20BM%20M%2020_5.pdf |