Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud

This research was about the citizens’ satisfaction towards the quality of E-Filing service. The purpose of this research was to identify the citizens’ satisfaction towards the quality of E-Filing, the relationship between tangibility, reliability, responsiveness, assurance and empathy which were the...

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Bibliographic Details
Main Authors:	Suhardi, Nur Qaiyisha, Mahmud, Normalina
Format:	Student Project
Language:	English
Published:	2018
Subjects:	Malaysia Citizen participation
Online Access:	http://ir.uitm.edu.my/id/eprint/28888/ http://ir.uitm.edu.my/id/eprint/28888/1/PPb_NUR%20QAIYISHA%20SUHARDI%20AM%20K%2018_5.pdf

id	uitm-28888
recordtype	eprints
spelling	uitm-288882020-03-20T06:21:17Z http://ir.uitm.edu.my/id/eprint/28888/ Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud Suhardi, Nur Qaiyisha Mahmud, Normalina Malaysia Citizen participation This research was about the citizens’ satisfaction towards the quality of E-Filing service. The purpose of this research was to identify the citizens’ satisfaction towards the quality of E-Filing, the relationship between tangibility, reliability, responsiveness, assurance and empathy which were the independent variables that could influence and lead to the citizens’ satisfaction which was the dependent Variable. The sample chose was 155 respondents. Researchers used stratified sampling technique to determine the number of sample size and distributed self-administered questionnaires. In analysing the findings, researcher used descriptive statistic, pearson correlation and multiple regression by using Statistical Package for Social Science (SPSS) version 22.0. The result indicated that there was a significant relationship between tangibility, reliability, responsiveness, assurance, empathy and citizens’ satisfaction towards the quality of E-Filing service. 2018-07 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/28888/1/PPb_NUR%20QAIYISHA%20SUHARDI%20AM%20K%2018_5.pdf Suhardi, Nur Qaiyisha and Mahmud, Normalina (2018) Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia Citizen participation
spellingShingle	Malaysia Citizen participation Suhardi, Nur Qaiyisha Mahmud, Normalina Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
description	This research was about the citizens’ satisfaction towards the quality of E-Filing service. The purpose of this research was to identify the citizens’ satisfaction towards the quality of E-Filing, the relationship between tangibility, reliability, responsiveness, assurance and empathy which were the independent variables that could influence and lead to the citizens’ satisfaction which was the dependent Variable. The sample chose was 155 respondents. Researchers used stratified sampling technique to determine the number of sample size and distributed self-administered questionnaires. In analysing the findings, researcher used descriptive statistic, pearson correlation and multiple regression by using Statistical Package for Social Science (SPSS) version 22.0. The result indicated that there was a significant relationship between tangibility, reliability, responsiveness, assurance, empathy and citizens’ satisfaction towards the quality of E-Filing service.
format	Student Project
author	Suhardi, Nur Qaiyisha Mahmud, Normalina
author_facet	Suhardi, Nur Qaiyisha Mahmud, Normalina
author_sort	Suhardi, Nur Qaiyisha
title	Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
title_short	Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
title_full	Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
title_fullStr	Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
title_full_unstemmed	Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud
title_sort	citizens’ satisfaction towards the quality of e-filing service / nur qaiyisha suhardi and normalina mahmud
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/28888/ http://ir.uitm.edu.my/id/eprint/28888/1/PPb_NUR%20QAIYISHA%20SUHARDI%20AM%20K%2018_5.pdf
first_indexed	2023-09-18T23:20:47Z
last_indexed	2023-09-18T23:20:47Z
_version_	1777419416732958720

Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud

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