Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

The purpose of this study was to ascertain the relationship between students’ complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instituitio...

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Main Authors:	Mohd Wahid, Siti Daleela, Aliman, Nor Khasimah, Harudin, Syahmi
Format:	Article
Published:	Faculty of Business Management 2013
Subjects:	Telecommunication industry. Telegraph
Online Access:	http://ir.uitm.edu.my/id/eprint/8740/

id	uitm-8740
recordtype	eprints
spelling	uitm-87402019-10-23T06:54:51Z http://ir.uitm.edu.my/id/eprint/8740/ Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman Mohd Wahid, Siti Daleela Aliman, Nor Khasimah Harudin, Syahmi Telecommunication industry. Telegraph The purpose of this study was to ascertain the relationship between students’ complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instituition were recruited to participate in this study. The regression analysis were employed to explore the relationship between the two variables. The study demonstrated that there is a strong positive linear relationship between students’ complaint behavior and defection.The study also found that the influence of private complaint on the defection is much stronger than public complaint which corroborates with the previous study. Faculty of Business Management 2013 Article NonPeerReviewed Mohd Wahid, Siti Daleela and Aliman, Nor Khasimah and Harudin, Syahmi (2013) Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman. Business and Management Quarterly Review (BMQR), 4 (3&4). pp. 1-7. ISSN 2180-2777
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
topic	Telecommunication industry. Telegraph
spellingShingle	Telecommunication industry. Telegraph Mohd Wahid, Siti Daleela Aliman, Nor Khasimah Harudin, Syahmi Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
description	The purpose of this study was to ascertain the relationship between students’ complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instituition were recruited to participate in this study. The regression analysis were employed to explore the relationship between the two variables. The study demonstrated that there is a strong positive linear relationship between students’ complaint behavior and defection.The study also found that the influence of private complaint on the defection is much stronger than public complaint which corroborates with the previous study.
format	Article
author	Mohd Wahid, Siti Daleela Aliman, Nor Khasimah Harudin, Syahmi
author_facet	Mohd Wahid, Siti Daleela Aliman, Nor Khasimah Harudin, Syahmi
author_sort	Mohd Wahid, Siti Daleela
title	Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
title_short	Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
title_full	Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
title_fullStr	Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
title_full_unstemmed	Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
title_sort	exploring students’ complaints behaviour for telecommunication industry in malaysia / syahmi harudin, siti daleela mohd wahid and nor khasimah aliman
publisher	Faculty of Business Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/8740/
first_indexed	2023-09-18T22:47:26Z
last_indexed	2023-09-18T22:47:26Z
_version_	1777417318686523392

Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

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