A proposed framework model for the online service quality of airline ticketing / Aida Wati Hashim
This research is proposing a framework on online service quality airline transportation. There are eleven dimensions of online service quality and electronic customer relationship management (E-CRM) used in a proposed framework. The objective of this research is to identify the favorable features...
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| Format: | Student Project |
| Language: | English |
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Faculty of Information Technology and Quantitative Science
2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/937/ http://ir.uitm.edu.my/id/eprint/937/1/PPb_AIDA%20WATI%20HASHIM%20CS%2005_5%20P01.pdf |