The importance of usability features in enhancing online communication satisfaction

Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on...

Full description

Bibliographic Details
Main Authors:	Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2016
Online Access:	http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf

id	ukm-10463
recordtype	eprints
spelling	ukm-104632017-07-05T04:05:48Z http://journalarticle.ukm.my/10463/ The importance of usability features in enhancing online communication satisfaction Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems. Penerbit Universiti Kebangsaan Malaysia 2016 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf Mohd Azul Mohamad Salleh, and Ali Salman, and Mohd Nor Shahizan Ali, and Hasrul Hashim, (2016) The importance of usability features in enhancing online communication satisfaction. Jurnal Komunikasi ; Malaysian Journal of Communication, 32 (1). pp. 1-15. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/818
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems.
format	Article
author	Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim,
spellingShingle	Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, The importance of usability features in enhancing online communication satisfaction
author_facet	Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim,
author_sort	Mohd Azul Mohamad Salleh,
title	The importance of usability features in enhancing online communication satisfaction
title_short	The importance of usability features in enhancing online communication satisfaction
title_full	The importance of usability features in enhancing online communication satisfaction
title_fullStr	The importance of usability features in enhancing online communication satisfaction
title_full_unstemmed	The importance of usability features in enhancing online communication satisfaction
title_sort	importance of usability features in enhancing online communication satisfaction
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2016
url	http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf
first_indexed	2023-09-18T19:57:30Z
last_indexed	2023-09-18T19:57:30Z
_version_	1777406627973955584

The importance of usability features in enhancing online communication satisfaction

Similar Items