Situation complexity: delineating situational factors affecting individual communicative action in problem solving

The rapid development of new social media technologies has provided today’s individual with a variety of communicative tools that enable the dissemination of information to large groups of people in a very short amount of time. Individuals who converge into collectives are viewed as influential forc...

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Main Authors:	Arina Anis Azlan, Samsudin A Rahim
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2017
Online Access:	http://journalarticle.ukm.my/10546/ http://journalarticle.ukm.my/10546/ http://journalarticle.ukm.my/10546/1/16987-49243-3-PB.pdf

id	ukm-10546
recordtype	eprints
spelling	ukm-105462017-07-11T23:49:40Z http://journalarticle.ukm.my/10546/ Situation complexity: delineating situational factors affecting individual communicative action in problem solving Arina Anis Azlan, Samsudin A Rahim, The rapid development of new social media technologies has provided today’s individual with a variety of communicative tools that enable the dissemination of information to large groups of people in a very short amount of time. Individuals who converge into collectives are viewed as influential forces in the creation of problem perception, and have the potential to influence society and pressure the organisations within it. For this reason, understanding audiences and managing information is of interest to communications practitioners and scholars alike. Of late, the study of the individual problem solving process has become an important focus; more specifically, the communicative behaviour of individuals and the factors that influence these communicative behaviours. Previous studies have examined three key antecedent factors that determine an individual’s participation in communicative action: problem recognition, involvement recognition, and constraint recognition. This study proposes that the problem solving process is also influenced by contextual factors that may limit or encourage communicative behaviour. The purpose of this study was to delineate the “situation” in the individual problem solving process and construct a quantitative measure of perceived situation complexity. A synthesis of extant literature produced preliminary dimensions and items that were tested through a survey distributed among 152 university students. Exploratory factor analysis yielded six main dimensions: solution complexity, referent criterion, negative feelings toward the problem, environmental salience, problem familiarity, and uncertainty of a solution. These results provide initial guidance into exploring the concept of context in individual problem solving and the consequences on communicative action. Penerbit Universiti Kebangsaan Malaysia 2017 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/10546/1/16987-49243-3-PB.pdf Arina Anis Azlan, and Samsudin A Rahim, (2017) Situation complexity: delineating situational factors affecting individual communicative action in problem solving. Jurnal Komunikasi ; Malaysian Journal of Communication, 33 (1). pp. 242-260. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/901
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	The rapid development of new social media technologies has provided today’s individual with a variety of communicative tools that enable the dissemination of information to large groups of people in a very short amount of time. Individuals who converge into collectives are viewed as influential forces in the creation of problem perception, and have the potential to influence society and pressure the organisations within it. For this reason, understanding audiences and managing information is of interest to communications practitioners and scholars alike. Of late, the study of the individual problem solving process has become an important focus; more specifically, the communicative behaviour of individuals and the factors that influence these communicative behaviours. Previous studies have examined three key antecedent factors that determine an individual’s participation in communicative action: problem recognition, involvement recognition, and constraint recognition. This study proposes that the problem solving process is also influenced by contextual factors that may limit or encourage communicative behaviour. The purpose of this study was to delineate the “situation” in the individual problem solving process and construct a quantitative measure of perceived situation complexity. A synthesis of extant literature produced preliminary dimensions and items that were tested through a survey distributed among 152 university students. Exploratory factor analysis yielded six main dimensions: solution complexity, referent criterion, negative feelings toward the problem, environmental salience, problem familiarity, and uncertainty of a solution. These results provide initial guidance into exploring the concept of context in individual problem solving and the consequences on communicative action.
format	Article
author	Arina Anis Azlan, Samsudin A Rahim,
spellingShingle	Arina Anis Azlan, Samsudin A Rahim, Situation complexity: delineating situational factors affecting individual communicative action in problem solving
author_facet	Arina Anis Azlan, Samsudin A Rahim,
author_sort	Arina Anis Azlan,
title	Situation complexity: delineating situational factors affecting individual communicative action in problem solving
title_short	Situation complexity: delineating situational factors affecting individual communicative action in problem solving
title_full	Situation complexity: delineating situational factors affecting individual communicative action in problem solving
title_fullStr	Situation complexity: delineating situational factors affecting individual communicative action in problem solving
title_full_unstemmed	Situation complexity: delineating situational factors affecting individual communicative action in problem solving
title_sort	situation complexity: delineating situational factors affecting individual communicative action in problem solving
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2017
url	http://journalarticle.ukm.my/10546/ http://journalarticle.ukm.my/10546/ http://journalarticle.ukm.my/10546/1/16987-49243-3-PB.pdf
first_indexed	2023-09-18T19:57:45Z
last_indexed	2023-09-18T19:57:45Z
_version_	1777406642989563904

Situation complexity: delineating situational factors affecting individual communicative action in problem solving

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