Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions

Ar-Rahnu is a concept of Islamic debt with pledged item. In Malaysia, Ar-Rahnu concept is applied by Islamic pawn broking industry. Thus, the practitioners called Islamic Pawn broking product as “Ar-Rahnu.” There are no studies that conceptualize relationship value of Ar-Rahnu and its dimensions as...

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Main Authors:	Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2017
Online Access:	http://journalarticle.ukm.my/11309/ http://journalarticle.ukm.my/11309/ http://journalarticle.ukm.my/11309/1/19336-60327-1-PB.pdf

id	ukm-11309
recordtype	eprints
spelling	ukm-113092018-01-24T13:45:53Z http://journalarticle.ukm.my/11309/ Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor, Ar-Rahnu is a concept of Islamic debt with pledged item. In Malaysia, Ar-Rahnu concept is applied by Islamic pawn broking industry. Thus, the practitioners called Islamic Pawn broking product as “Ar-Rahnu.” There are no studies that conceptualize relationship value of Ar-Rahnu and its dimensions as the decisive factor in Ar-Rahnu development in Malaysia. Study of long-term relationship between customer and institutions can be an indicator of Ar-Rahnu development. The long-term relationship study proves and verifies the transparency of business. However, the study about the decisive factors of long-term relationship in Ar-Rahnu industry is lacked. The aim of this paper is to prove the effect of Ar-Rahnu relationship value and its dimensions towards the long-term relationship between customer and institutions. This research is conducted among Ar-Rahnu customers within seven Ar-Rahnu institutions which are situated in Central Zone of Malaysia. Two hundred and six respondents were selected to answer a set of adapted questionnaires. The conceptual model of this paper has been validated by the confirmatory factor analysis (CFA). The analysis of Structural Equation Modeling (SEM) shows that all the dimensions of Ar-Rahnu ‘benefits’ produce a significant effect on long-term relationship but the ‘sacrifices’ give insignificant effect. The finding can improve the shariah justification on Islamic pawn broking. The value of this study lies in its effort to propose to practitioners the enhancement of marketing system regarding the most preferences and matter of concern by customers about Ar-Rahnu product. Penerbit Universiti Kebangsaan Malaysia 2017 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/11309/1/19336-60327-1-PB.pdf Rafidah Mohd Azli, and Mohd Rizal Palil, and Shifa Mohd Nor, (2017) Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions. Jurnal Pengurusan, 49 . pp. 127-139. ISSN 0127-2713 http://ejournal.ukm.my/pengurusan/issue/view/975
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	Ar-Rahnu is a concept of Islamic debt with pledged item. In Malaysia, Ar-Rahnu concept is applied by Islamic pawn broking industry. Thus, the practitioners called Islamic Pawn broking product as “Ar-Rahnu.” There are no studies that conceptualize relationship value of Ar-Rahnu and its dimensions as the decisive factor in Ar-Rahnu development in Malaysia. Study of long-term relationship between customer and institutions can be an indicator of Ar-Rahnu development. The long-term relationship study proves and verifies the transparency of business. However, the study about the decisive factors of long-term relationship in Ar-Rahnu industry is lacked. The aim of this paper is to prove the effect of Ar-Rahnu relationship value and its dimensions towards the long-term relationship between customer and institutions. This research is conducted among Ar-Rahnu customers within seven Ar-Rahnu institutions which are situated in Central Zone of Malaysia. Two hundred and six respondents were selected to answer a set of adapted questionnaires. The conceptual model of this paper has been validated by the confirmatory factor analysis (CFA). The analysis of Structural Equation Modeling (SEM) shows that all the dimensions of Ar-Rahnu ‘benefits’ produce a significant effect on long-term relationship but the ‘sacrifices’ give insignificant effect. The finding can improve the shariah justification on Islamic pawn broking. The value of this study lies in its effort to propose to practitioners the enhancement of marketing system regarding the most preferences and matter of concern by customers about Ar-Rahnu product.
format	Article
author	Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor,
spellingShingle	Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor, Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
author_facet	Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor,
author_sort	Rafidah Mohd Azli,
title	Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
title_short	Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
title_full	Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
title_fullStr	Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
title_full_unstemmed	Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
title_sort	effect of ar-rahnu relationship value on long-term relationship between customer and institutions
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2017
url	http://journalarticle.ukm.my/11309/ http://journalarticle.ukm.my/11309/ http://journalarticle.ukm.my/11309/1/19336-60327-1-PB.pdf
first_indexed	2023-09-18T19:59:58Z
last_indexed	2023-09-18T19:59:58Z
_version_	1777406782404034560

Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions

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