Measuring satisfaction with user requirement related building performance attributes: a questionnaire

User satisfaction should be the primary concern of the infrastructure development agencies, especially in residential projects. Government residential projects are built with huge expenditure and maintenance of these assets also consumes enormous public funds. The facility maintenance agency rema...

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Main Authors:	Seshadhri, Gopikrishnan, Paul, Virendra Kumar
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2018
Online Access:	http://journalarticle.ukm.my/13441/ http://journalarticle.ukm.my/13441/ http://journalarticle.ukm.my/13441/1/294-1098-1-PB.pdf

id	ukm-13441
recordtype	eprints
spelling	ukm-134412019-09-28T01:16:51Z http://journalarticle.ukm.my/13441/ Measuring satisfaction with user requirement related building performance attributes: a questionnaire Seshadhri, Gopikrishnan Paul, Virendra Kumar User satisfaction should be the primary concern of the infrastructure development agencies, especially in residential projects. Government residential projects are built with huge expenditure and maintenance of these assets also consumes enormous public funds. The facility maintenance agency remains accountable for the expenditure incurred on these assets to ensure performance. Presently public spending by government agencies lacks effective monitoring post construction especially on maintenance of assets. It makes the government agencies less accountable on their expenditure as also with the procedures/processes followed for maintenance of these assets. There is a need to put an effective system in place to firstly gauge and secondly monitor the performance of all such government assets. Mere expenditure of allotted funds by the end of a financial year cannot be a viable indicator to vouch for the genuineness of spending. The most ideal route to measure its effectiveness is the most important stake holder, viz. the end user. This paper is a part of an ongoing research where the ultimate overarching goal is to develop a conceptual framework to implement an intervention strategy for gauging and enhancing user satisfaction based on user requirement related building performance attributes. This paper deals with development of an instrument necessary to garner feedback on user satisfaction. The content of the questionnaire is based on carefully selected attributes for user requirements that reflect building performance. 84% of an expert group comprising of architects, planners, engineers, facility managers and academia agreed with the grouping and selection of attributes and 73% of them agreed with the need to amplify the attributes in the form of sub attributes for better comprehension of participants. Content, translational and construct validity of the questionnaire developed based on these attributes/sub attributes was also carried out establishing the veracity of the instrument. User satisfaction surveys conducted based on this survey instrument shall enable implementation of effective intervention strategies by FM agencies and also be a measure to establish their efficacy and accountability. Penerbit Universiti Kebangsaan Malaysia 2018 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/13441/1/294-1098-1-PB.pdf Seshadhri, Gopikrishnan and Paul, Virendra Kumar (2018) Measuring satisfaction with user requirement related building performance attributes: a questionnaire. Journal of Building Performance, 9 (1). pp. 133-146. ISSN 2180-2106 http://spaj.ukm.my/jsb/index.php/jbp/issue/view/37
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	User satisfaction should be the primary concern of the infrastructure development agencies, especially in residential projects. Government residential projects are built with huge expenditure and maintenance of these assets also consumes enormous public funds. The facility maintenance agency remains accountable for the expenditure incurred on these assets to ensure performance. Presently public spending by government agencies lacks effective monitoring post construction especially on maintenance of assets. It makes the government agencies less accountable on their expenditure as also with the procedures/processes followed for maintenance of these assets. There is a need to put an effective system in place to firstly gauge and secondly monitor the performance of all such government assets. Mere expenditure of allotted funds by the end of a financial year cannot be a viable indicator to vouch for the genuineness of spending. The most ideal route to measure its effectiveness is the most important stake holder, viz. the end user. This paper is a part of an ongoing research where the ultimate overarching goal is to develop a conceptual framework to implement an intervention strategy for gauging and enhancing user satisfaction based on user requirement related building performance attributes. This paper deals with development of an instrument necessary to garner feedback on user satisfaction. The content of the questionnaire is based on carefully selected attributes for user requirements that reflect building performance. 84% of an expert group comprising of architects, planners, engineers, facility managers and academia agreed with the grouping and selection of attributes and 73% of them agreed with the need to amplify the attributes in the form of sub attributes for better comprehension of participants. Content, translational and construct validity of the questionnaire developed based on these attributes/sub attributes was also carried out establishing the veracity of the instrument. User satisfaction surveys conducted based on this survey instrument shall enable implementation of effective intervention strategies by FM agencies and also be a measure to establish their efficacy and accountability.
format	Article
author	Seshadhri, Gopikrishnan Paul, Virendra Kumar
spellingShingle	Seshadhri, Gopikrishnan Paul, Virendra Kumar Measuring satisfaction with user requirement related building performance attributes: a questionnaire
author_facet	Seshadhri, Gopikrishnan Paul, Virendra Kumar
author_sort	Seshadhri, Gopikrishnan
title	Measuring satisfaction with user requirement related building performance attributes: a questionnaire
title_short	Measuring satisfaction with user requirement related building performance attributes: a questionnaire
title_full	Measuring satisfaction with user requirement related building performance attributes: a questionnaire
title_fullStr	Measuring satisfaction with user requirement related building performance attributes: a questionnaire
title_full_unstemmed	Measuring satisfaction with user requirement related building performance attributes: a questionnaire
title_sort	measuring satisfaction with user requirement related building performance attributes: a questionnaire
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2018
url	http://journalarticle.ukm.my/13441/ http://journalarticle.ukm.my/13441/ http://journalarticle.ukm.my/13441/1/294-1098-1-PB.pdf
first_indexed	2023-09-18T20:04:52Z
last_indexed	2023-09-18T20:04:52Z
_version_	1777407090913968128

Measuring satisfaction with user requirement related building performance attributes: a questionnaire

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