ERP software selection model for small and medium-sized in retail sector using analytic network process

Small and medium sized (SME) retailers strive to maintain the balance of demand and supply in their stores. By maintaining the availability of items, they able to provide positive shopping experience for customers. Therefore, they are able to survive in a competition with large retailers. The tech...

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Main Authors:	Hermawan, Ilham Setya, Euis, Nina Saparina Yuliani, Zulfa Fitri, Ikatrinasari
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2019
Online Access:	http://journalarticle.ukm.my/14297/ http://journalarticle.ukm.my/14297/ http://journalarticle.ukm.my/14297/1/05.pdf

id	ukm-14297
recordtype	eprints
spelling	ukm-142972020-02-26T06:47:38Z http://journalarticle.ukm.my/14297/ ERP software selection model for small and medium-sized in retail sector using analytic network process Hermawan, Ilham Setya Euis, Nina Saparina Yuliani Zulfa Fitri, Ikatrinasari Small and medium sized (SME) retailers strive to maintain the balance of demand and supply in their stores. By maintaining the availability of items, they able to provide positive shopping experience for customers. Therefore, they are able to survive in a competition with large retailers. The technological advances and the shopping behavior are among the factors that encourage SME retailers to adopt the technology information system for supports information between business functions to keep the balance of supply, demand and their distribution. One of the many ways to maintain balance of demand and supply is by implementing Enterprise Resource Planning (ERP) (). However, ERP is quite difficult for SME retailers to be implemented in their organization. Selecting the optimal ERP software is a critical process in the early phase of an ERP project. This study aimed to investigating the priority (preference) of the criteria and alternatives using the Analytic Network Process (ANP) approach for the small and medium-sized retailers focusing in Jakarta. This study conducted by observation and interviews with the experts who have experience with ERP and small and medium-sized retailers. In this study, the pairwise comparisons used to assess the proposed alternatives and criteria. Furthermore, this study also calculates the overall score of the criteria and alternatives for analyzing the relation and preference of the criteria and alternatives. The theory of ANP used to evaluate all criteria and alternatives with expressed numerically. The findings of this study provide an overview that small and medium-sized retail companies tend to require systems or ERP software. In this study, there are 5 criteria most preferred: ease of customization, technical aspects, functionality and compatibility with other systems, and software prices. These criteria are considered to ensure the good operational activities. The most preferred alternative is SAP Business One, as it scored highest on several criteria, Odoo and Acumatica. The limitation of this study is that this study only used three ERP software programs as alternatives and this study focuses only for the small and medium-sized retailers in Jakarta. Penerbit Universiti Kebangsaan Malaysia 2019-04 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/14297/1/05.pdf Hermawan, Ilham Setya and Euis, Nina Saparina Yuliani and Zulfa Fitri, Ikatrinasari (2019) ERP software selection model for small and medium-sized in retail sector using analytic network process. Jurnal Kejuruteraan, 31 (1). pp. 39-46. ISSN 0128-0198 http://www.ukm.my/jkukm/volume-311-2019/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	Small and medium sized (SME) retailers strive to maintain the balance of demand and supply in their stores. By maintaining the availability of items, they able to provide positive shopping experience for customers. Therefore, they are able to survive in a competition with large retailers. The technological advances and the shopping behavior are among the factors that encourage SME retailers to adopt the technology information system for supports information between business functions to keep the balance of supply, demand and their distribution. One of the many ways to maintain balance of demand and supply is by implementing Enterprise Resource Planning (ERP) (). However, ERP is quite difficult for SME retailers to be implemented in their organization. Selecting the optimal ERP software is a critical process in the early phase of an ERP project. This study aimed to investigating the priority (preference) of the criteria and alternatives using the Analytic Network Process (ANP) approach for the small and medium-sized retailers focusing in Jakarta. This study conducted by observation and interviews with the experts who have experience with ERP and small and medium-sized retailers. In this study, the pairwise comparisons used to assess the proposed alternatives and criteria. Furthermore, this study also calculates the overall score of the criteria and alternatives for analyzing the relation and preference of the criteria and alternatives. The theory of ANP used to evaluate all criteria and alternatives with expressed numerically. The findings of this study provide an overview that small and medium-sized retail companies tend to require systems or ERP software. In this study, there are 5 criteria most preferred: ease of customization, technical aspects, functionality and compatibility with other systems, and software prices. These criteria are considered to ensure the good operational activities. The most preferred alternative is SAP Business One, as it scored highest on several criteria, Odoo and Acumatica. The limitation of this study is that this study only used three ERP software programs as alternatives and this study focuses only for the small and medium-sized retailers in Jakarta.
format	Article
author	Hermawan, Ilham Setya Euis, Nina Saparina Yuliani Zulfa Fitri, Ikatrinasari
spellingShingle	Hermawan, Ilham Setya Euis, Nina Saparina Yuliani Zulfa Fitri, Ikatrinasari ERP software selection model for small and medium-sized in retail sector using analytic network process
author_facet	Hermawan, Ilham Setya Euis, Nina Saparina Yuliani Zulfa Fitri, Ikatrinasari
author_sort	Hermawan, Ilham Setya
title	ERP software selection model for small and medium-sized in retail sector using analytic network process
title_short	ERP software selection model for small and medium-sized in retail sector using analytic network process
title_full	ERP software selection model for small and medium-sized in retail sector using analytic network process
title_fullStr	ERP software selection model for small and medium-sized in retail sector using analytic network process
title_full_unstemmed	ERP software selection model for small and medium-sized in retail sector using analytic network process
title_sort	erp software selection model for small and medium-sized in retail sector using analytic network process
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2019
url	http://journalarticle.ukm.my/14297/ http://journalarticle.ukm.my/14297/ http://journalarticle.ukm.my/14297/1/05.pdf
first_indexed	2023-09-18T20:06:47Z
last_indexed	2023-09-18T20:06:47Z
_version_	1777407211289444352

ERP software selection model for small and medium-sized in retail sector using analytic network process

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