Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies

This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provid...

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Main Authors:	Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh
Format:	Article
Published:	Penerbit ukm 2006
Online Access:	http://journalarticle.ukm.my/1820/ http://journalarticle.ukm.my/1820/

id	ukm-1820
recordtype	eprints
spelling	ukm-18202011-06-14T07:15:49Z http://journalarticle.ukm.my/1820/ Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh, This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provide empirical evidence on whether there were significant differences in terms of perceptions of importance and actual practices of CSFs in implementing benchmarking. First, between the perception of importance and extent of practice of the overall companies; and secondly between 100% local and joint venture companies. A questionnaire with 49 items was developed by the authors based on previous studies, checked for reliability and validity by experts and practitioners, and applied to create a self-assessment measure of benchmarking practices. Analysis of the survey results showed that there were significant differences between perception of importance and actual practice of CSFs for benchmarking implementation. The paper concludes with some suggestions on how to close the gap between perceptions of importance and practices of CSFs in implementing benchmarking Penerbit ukm 2006-07 Article PeerReviewed Baba Md Deros, and Sha’ri Mohd Yusof, and Azhari Md Salleh, (2006) Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies. Journal of Quality Measurement and Analysis, 2 (1). pp. 45-61. ISSN 1823-5670 http://www.ukm.my/~ppsmfst/jqma/index.html
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
description	This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provide empirical evidence on whether there were significant differences in terms of perceptions of importance and actual practices of CSFs in implementing benchmarking. First, between the perception of importance and extent of practice of the overall companies; and secondly between 100% local and joint venture companies. A questionnaire with 49 items was developed by the authors based on previous studies, checked for reliability and validity by experts and practitioners, and applied to create a self-assessment measure of benchmarking practices. Analysis of the survey results showed that there were significant differences between perception of importance and actual practice of CSFs for benchmarking implementation. The paper concludes with some suggestions on how to close the gap between perceptions of importance and practices of CSFs in implementing benchmarking
format	Article
author	Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh,
spellingShingle	Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh, Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
author_facet	Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh,
author_sort	Baba Md Deros,
title	Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_short	Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_full	Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_fullStr	Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_full_unstemmed	Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_sort	perceptions and practices of critical success factors in benchmarking implementation in malaysian automotive manufacturing companies
publisher	Penerbit ukm
publishDate	2006
url	http://journalarticle.ukm.my/1820/ http://journalarticle.ukm.my/1820/
first_indexed	2023-09-18T19:34:26Z
last_indexed	2023-09-18T19:34:26Z
_version_	1777405176074731520

Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies

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