Clients Satisfactions In ISO Certified Health Clinic In Klinik Kesihatan Bandar Baru Bangi, Selangor And Its Associated Factors
Background : All healthcare services are moving towards quality management system including ISO 9000 due to pressure from various stakeholders involves and also to improve healthcare quality. The objective of this study was to measure the satisfaction level among the outpatients in ISO Certified Kli...
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| Format: | Article |
| Language: | English |
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Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia
2011
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| Online Access: | http://journalarticle.ukm.my/2413/ http://journalarticle.ukm.my/2413/ http://journalarticle.ukm.my/2413/1/Vol17%281%29-Aniza1.pdf |