Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997

A cross-sectional survey of client satisfaction was done among patient above 15 years of age in the Outpatient Unit of Hospital Sabak Bernam. Information was collected using guided interview questionnaire and focus group discussion. Client satisfaction in relation to socio-demographic characteristic...

Full description

Bibliographic Details
Main Authors:	Prabakaran Soloman Dhanaraj, Syed Aljunid
Format:	Article
Language:	English
Published:	Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia 2006
Online Access:	http://journalarticle.ukm.my/4556/ http://journalarticle.ukm.my/4556/ http://journalarticle.ukm.my/4556/1/Vol12%281%29-Adibahhani.pdf

id	ukm-4556
recordtype	eprints
spelling	ukm-45562016-12-14T06:36:20Z http://journalarticle.ukm.my/4556/ Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997 Prabakaran Soloman Dhanaraj, Syed Aljunid, A cross-sectional survey of client satisfaction was done among patient above 15 years of age in the Outpatient Unit of Hospital Sabak Bernam. Information was collected using guided interview questionnaire and focus group discussion. Client satisfaction in relation to socio-demographic characteristics, physical amenities of the hospital, waiting time and treatment time, relationship of staff with patients and the competency of doctors were studied in this research. A total of 266 respondents were involved in the interview and 108 respondents in the 13 focus group discussion. The overall satisfaction was 36.9 % (n=96) among the respondents towards the service provided in Outpatient Department Hospital Sabak Bernam. There is a significant relationship between satisfaction older patient as well as Malay ethnic group. Client satisfaction is not related to the sex of patient, income of respondent, type of illness affecting the individual, frequency of attendance, distance of hospital Sabak Bernam from residence, waiting time, consultation time and time spent in the outpatient Unit Hospital Sabak Bemam. The focus group discussion shows that clients are unsatisfied with long waiting time, drug ineffectiveness, short treatment time with doctors, inadequate doctors explanation and inadequacy of specialist services Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia 2006 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/4556/1/Vol12%281%29-Adibahhani.pdf Prabakaran Soloman Dhanaraj, and Syed Aljunid, (2006) Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997. Jurnal Kesihatan Masyarakat, 12 (1). ISSN 1675-1663 http://www.communityhealthjournal.org/detailarticle.asp?id=177&issue=Vol12(1):2006
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	A cross-sectional survey of client satisfaction was done among patient above 15 years of age in the Outpatient Unit of Hospital Sabak Bernam. Information was collected using guided interview questionnaire and focus group discussion. Client satisfaction in relation to socio-demographic characteristics, physical amenities of the hospital, waiting time and treatment time, relationship of staff with patients and the competency of doctors were studied in this research. A total of 266 respondents were involved in the interview and 108 respondents in the 13 focus group discussion. The overall satisfaction was 36.9 % (n=96) among the respondents towards the service provided in Outpatient Department Hospital Sabak Bernam. There is a significant relationship between satisfaction older patient as well as Malay ethnic group. Client satisfaction is not related to the sex of patient, income of respondent, type of illness affecting the individual, frequency of attendance, distance of hospital Sabak Bernam from residence, waiting time, consultation time and time spent in the outpatient Unit Hospital Sabak Bemam. The focus group discussion shows that clients are unsatisfied with long waiting time, drug ineffectiveness, short treatment time with doctors, inadequate doctors explanation and inadequacy of specialist services
format	Article
author	Prabakaran Soloman Dhanaraj, Syed Aljunid,
spellingShingle	Prabakaran Soloman Dhanaraj, Syed Aljunid, Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
author_facet	Prabakaran Soloman Dhanaraj, Syed Aljunid,
author_sort	Prabakaran Soloman Dhanaraj,
title	Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
title_short	Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
title_full	Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
title_fullStr	Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
title_full_unstemmed	Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997
title_sort	client satisfaction in outpatient unit of hospital sabak bernam selangor darul ehsan, 1997
publisher	Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia
publishDate	2006
url	http://journalarticle.ukm.my/4556/ http://journalarticle.ukm.my/4556/ http://journalarticle.ukm.my/4556/1/Vol12%281%29-Adibahhani.pdf
first_indexed	2023-09-18T19:41:52Z
last_indexed	2023-09-18T19:41:52Z
_version_	1777405643860213760

Client satisfaction in outpatient unit of Hospital Sabak Bernam Selangor Darul Ehsan, 1997

Similar Items