Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM

Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the st...

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Main Authors:	Norafini Zulkurnain, Sarjit Kaur
Format:	Article
Language:	English
Published:	Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM 2014
Online Access:	http://journalarticle.ukm.my/7741/ http://journalarticle.ukm.my/7741/ http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf

id	ukm-7741
recordtype	eprints
spelling	ukm-77412016-12-14T06:45:02Z http://journalarticle.ukm.my/7741/ Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM Norafini Zulkurnain, Sarjit Kaur, Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the students to cope with speaking and listening problems during English oral communication activities. With these research objectives, a questionnaire known as the Oral Communication Strategies Inventory (OCSI) was distributed to 100 Diploma of Hotel Management students at the UiTM branch campus in Penang. Following that, 16 students from the total population were interviewed and they also took part in a journal writing activity to explain the difficulties they encounter when engaging in English conversation with others. The results revealed that difficulties occurred due to learners’ lack of English language knowledge. It was also found that learners are keen to get involved in English oral communication activities and most of them negotiate meaning with the interlocutors to understand the intended messages. The implications of this study suggest that teachers should be more creative in constructing interactive learning experiences for their students and teach coping strategies as part of students’ repertories of oral communication skills. Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf Norafini Zulkurnain, and Sarjit Kaur, (2014) Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM. 3L; Language,Linguistics and Literature,The Southeast Asian Journal of English Language Studies., 20 (3). pp. 93-112. ISSN 0128-5157 http://ejournals.ukm.my/3l/index
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the students to cope with speaking and listening problems during English oral communication activities. With these research objectives, a questionnaire known as the Oral Communication Strategies Inventory (OCSI) was distributed to 100 Diploma of Hotel Management students at the UiTM branch campus in Penang. Following that, 16 students from the total population were interviewed and they also took part in a journal writing activity to explain the difficulties they encounter when engaging in English conversation with others. The results revealed that difficulties occurred due to learners’ lack of English language knowledge. It was also found that learners are keen to get involved in English oral communication activities and most of them negotiate meaning with the interlocutors to understand the intended messages. The implications of this study suggest that teachers should be more creative in constructing interactive learning experiences for their students and teach coping strategies as part of students’ repertories of oral communication skills.
format	Article
author	Norafini Zulkurnain, Sarjit Kaur,
spellingShingle	Norafini Zulkurnain, Sarjit Kaur, Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
author_facet	Norafini Zulkurnain, Sarjit Kaur,
author_sort	Norafini Zulkurnain,
title	Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_short	Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_full	Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_fullStr	Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_full_unstemmed	Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_sort	oral english communication difficulties and coping strategies of diploma of hotel management students at uitm
publisher	Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM
publishDate	2014
url	http://journalarticle.ukm.my/7741/ http://journalarticle.ukm.my/7741/ http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf
first_indexed	2023-09-18T19:50:28Z
last_indexed	2023-09-18T19:50:28Z
_version_	1777406185367928832

Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM

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