Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia

Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia

Information and communication technology (ICT) now provides the means for more interactive and collaborative forms of participation in organizations. The growth of the Internet and Web 2.0 has led to a rapid development of online systems in organizations, where often the first domain to be designed...

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Main Author: Mohd Azul Mohamad Salleh
Format: Article
Language:English
Published: Universiti Kebangsaan Malaysian 2014
Online Access:http://journalarticle.ukm.my/8021/
http://journalarticle.ukm.my/8021/
http://journalarticle.ukm.my/8021/1/V30_s_3.pdf
id ukm-8021
recordtype eprints
spelling ukm-80212016-12-14T06:45:58Z http://journalarticle.ukm.my/8021/ Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia Mohd Azul Mohamad Salleh, Information and communication technology (ICT) now provides the means for more interactive and collaborative forms of participation in organizations. The growth of the Internet and Web 2.0 has led to a rapid development of online systems in organizations, where often the first domain to be designed has the priority aim of enhancing organizational communications processes within the area of staff interaction. Adapting the communication satisfaction and Technology Acceptance Model (TAM), the study examines online communication satisfaction in using an Internet-based information management systems (IBIMS). Its findings on the effect of ease of use and usefulness on communication satisfaction are based on a survey of 223 employees at four research universities in Malaysia. The results indicate that there is a positive and significant relationship between these variables in using IBIMS. The study contributes to an enhanced understanding of how organizations might better achieve strategic and effective communication by considering ease of use and communication satisfaction in their choice and implementation of online systems. Universiti Kebangsaan Malaysian 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/8021/1/V30_s_3.pdf Mohd Azul Mohamad Salleh, (2014) Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia. Jurnal Komunikasi ; Malaysian Journal of Communication, 30 (Sp . pp. 29-42. ISSN 0128-1496 http://www.ukm.my/jkom/index.html
repository_type Digital Repository
institution_category Local University
institution Universiti Kebangasaan Malaysia
building UKM Institutional Repository
collection Online Access
language English
description Information and communication technology (ICT) now provides the means for more interactive and collaborative forms of participation in organizations. The growth of the Internet and Web 2.0 has led to a rapid development of online systems in organizations, where often the first domain to be designed has the priority aim of enhancing organizational communications processes within the area of staff interaction. Adapting the communication satisfaction and Technology Acceptance Model (TAM), the study examines online communication satisfaction in using an Internet-based information management systems (IBIMS). Its findings on the effect of ease of use and usefulness on communication satisfaction are based on a survey of 223 employees at four research universities in Malaysia. The results indicate that there is a positive and significant relationship between these variables in using IBIMS. The study contributes to an enhanced understanding of how organizations might better achieve strategic and effective communication by considering ease of use and communication satisfaction in their choice and implementation of online systems.
format Article
author Mohd Azul Mohamad Salleh,
spellingShingle Mohd Azul Mohamad Salleh,
Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
author_facet Mohd Azul Mohamad Salleh,
author_sort Mohd Azul Mohamad Salleh,
title Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
title_short Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
title_full Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
title_fullStr Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
title_full_unstemmed Online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in Malaysia
title_sort online communication satisfaction towards the use of internet-based information management systems: a study at four research universities in malaysia
publisher Universiti Kebangsaan Malaysian
publishDate 2014
url http://journalarticle.ukm.my/8021/
http://journalarticle.ukm.my/8021/
http://journalarticle.ukm.my/8021/1/V30_s_3.pdf
first_indexed 2023-09-18T19:51:17Z
last_indexed 2023-09-18T19:51:17Z
_version_ 1777406236613935104

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