Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits

There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which ado...

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Main Authors:	Noor Azuan Hashim, Nor Liza Abdullah
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:	http://journalarticle.ukm.my/9417/ http://journalarticle.ukm.my/9417/ http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf

id	ukm-9417
recordtype	eprints
spelling	ukm-94172016-12-14T06:49:52Z http://journalarticle.ukm.my/9417/ Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits Noor Azuan Hashim, Nor Liza Abdullah, There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which adopt e-commerce will improve their businesses and finally increase their profit. However, little is known concerning the benefits that SMEs have gained by adopting e-commerce and to what extent have SMEs achieved these benefits. Thus, this paper aims to analyse between the benefits that SMEs perceived they have gained and the proven benefits they realised. Survey and face-to-face interviews were carried-out in this study. The study found a number of interesting facts. Many respondents in the survey indicated that they gained some benefits, such as, more customers, increased sales, and increased productivity. Yet, the interviews did not substantiate such claims. This paper looks at these views critically and finally provides some suggestions and recommendations. Penerbit Universiti Kebangsaan Malaysia 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf Noor Azuan Hashim, and Nor Liza Abdullah, (2014) Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits. Jurnal Pengurusan, 42 . pp. 145-157. ISSN 0127-2713 http://ejournal.ukm.my/pengurusan/issue/view/614
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which adopt e-commerce will improve their businesses and finally increase their profit. However, little is known concerning the benefits that SMEs have gained by adopting e-commerce and to what extent have SMEs achieved these benefits. Thus, this paper aims to analyse between the benefits that SMEs perceived they have gained and the proven benefits they realised. Survey and face-to-face interviews were carried-out in this study. The study found a number of interesting facts. Many respondents in the survey indicated that they gained some benefits, such as, more customers, increased sales, and increased productivity. Yet, the interviews did not substantiate such claims. This paper looks at these views critically and finally provides some suggestions and recommendations.
format	Article
author	Noor Azuan Hashim, Nor Liza Abdullah,
spellingShingle	Noor Azuan Hashim, Nor Liza Abdullah, Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
author_facet	Noor Azuan Hashim, Nor Liza Abdullah,
author_sort	Noor Azuan Hashim,
title	Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_short	Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_full	Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_fullStr	Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_full_unstemmed	Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_sort	catastrophe of e-commerce among malaysian smes – between its perceived and proven benefits
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2014
url	http://journalarticle.ukm.my/9417/ http://journalarticle.ukm.my/9417/ http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf
first_indexed	2023-09-18T19:54:49Z
last_indexed	2023-09-18T19:54:49Z
_version_	1777406459252834304

Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits

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