The effects of perceived service quality on patient satisfaction and behavioral compliance at a multi speciality public hospital in state of Pahang
The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service...
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| Format: | Thesis |
| Language: | English English English |
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2015
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| Online Access: | http://umpir.ump.edu.my/id/eprint/10987/ http://umpir.ump.edu.my/id/eprint/10987/ http://umpir.ump.edu.my/id/eprint/10987/1/FIM%20-%20BAHARI%20MOHAMED%20%28CD8890%29.pdf http://umpir.ump.edu.my/id/eprint/10987/2/FIM%20-%20BAHARI%20MOHAMED%20%28CD8890%29%20chap%201.pdf http://umpir.ump.edu.my/id/eprint/10987/7/FIM%20-%20BAHARI%20MOHAMED%20%28CD8890%29%20chap%203.pdf |