Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review

Background/Objectives: The term “logistics services and e-commerce” have been in use for more than 10 years, but has recently become an important subject of analysis and empirical investigation. It is common in Malaysia in logistics services like courier services companies which they call customers...

Full description

Bibliographic Details
Main Authors:	Nurul, Izzah, Damhuji, Rifai, Liu, Yao
Format:	Article
Language:	English
Published:	Informatics Publishing Limited 2016
Subjects:	HF Commerce
Online Access:	http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/1/fim-2016-nurul-Relationship-Courier%20Partner%20Logistics.pdf

id	ump-13794
recordtype	eprints
spelling	ump-137942016-07-27T02:40:42Z http://umpir.ump.edu.my/id/eprint/13794/ Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review Nurul, Izzah Damhuji, Rifai Liu, Yao HF Commerce Background/Objectives: The term “logistics services and e-commerce” have been in use for more than 10 years, but has recently become an important subject of analysis and empirical investigation. It is common in Malaysia in logistics services like courier services companies which they call customers for whom buy their services and for e-commerce enterprises that they call courier services companies as a business partner or Courier Partner Logistics (CPL) where CPL provided any logistics services for their business operations. This paper presents and reviews the milestone and development of logistics operations in courier services companies and e-commerce enterprises in Malaysia. This paper also will show the relationship between both of them which are logistics/courier services companies and e-commerce enterprises. Methods/Analysis: We use a qualitative and quantitative method such as interview and observation (qualitative) to verify of questionnaires (quantitative) this study by experts in the field of logistics especially in courier firms and e-commerce enterprises. Findings: In reviewing literature we find that online users in Malaysia are greater than Singapore, but for Malaysia’s e-commerce of retail only 0.2% compared than Singapore 1.0%. It means entrepreneurs in Malaysia still not aware in utilization and advantages of Internet or ICT in their business. In Asian countries, most of among them are still in initial stage to the development of e-business, especially Malaysia, but for e-commerce level companies Malaysia, they also try to show good performances and advanced with assistance and support by Malaysia government such as Multimedia Development Corporation (MDeC) and efficiency of logistics by courier companies within product delivery service provider, so this is one way to e-commerce enterprises develop business towards to e-business level. Applications: In conclusion, it could help to acknowledge the current levels management and ability as well as the role of logistics/courier services and e-commerce enterprises’ performances. Thus, it could guide both of them to renew their perceptions of the effects of the managing knowledge operations and services to better develop and also enhance their operational practices. So, both of them could survive their business to compete with others competitors. In addition, the significance of this study and benefit for future research is clearly known about the relationship strength between them (relationship among the two industries namely courier services companies and e-commerce enterprises’ performances). Informatics Publishing Limited 2016 Article PeerReviewed application/pdf en cc_by http://umpir.ump.edu.my/id/eprint/13794/1/fim-2016-nurul-Relationship-Courier%20Partner%20Logistics.pdf Nurul, Izzah and Damhuji, Rifai and Liu, Yao (2016) Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review. Indian Journal of Science and Technology, 9 (9). pp. 1-10. ISSN 0974-6846 (Print); 0974-5645 (Online) http://www.indjst.org/index.php/indjst/article/view/88721 DOI: 10.17485/ijst/2016/v9i9/88721
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HF Commerce
spellingShingle	HF Commerce Nurul, Izzah Damhuji, Rifai Liu, Yao Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
description	Background/Objectives: The term “logistics services and e-commerce” have been in use for more than 10 years, but has recently become an important subject of analysis and empirical investigation. It is common in Malaysia in logistics services like courier services companies which they call customers for whom buy their services and for e-commerce enterprises that they call courier services companies as a business partner or Courier Partner Logistics (CPL) where CPL provided any logistics services for their business operations. This paper presents and reviews the milestone and development of logistics operations in courier services companies and e-commerce enterprises in Malaysia. This paper also will show the relationship between both of them which are logistics/courier services companies and e-commerce enterprises. Methods/Analysis: We use a qualitative and quantitative method such as interview and observation (qualitative) to verify of questionnaires (quantitative) this study by experts in the field of logistics especially in courier firms and e-commerce enterprises. Findings: In reviewing literature we find that online users in Malaysia are greater than Singapore, but for Malaysia’s e-commerce of retail only 0.2% compared than Singapore 1.0%. It means entrepreneurs in Malaysia still not aware in utilization and advantages of Internet or ICT in their business. In Asian countries, most of among them are still in initial stage to the development of e-business, especially Malaysia, but for e-commerce level companies Malaysia, they also try to show good performances and advanced with assistance and support by Malaysia government such as Multimedia Development Corporation (MDeC) and efficiency of logistics by courier companies within product delivery service provider, so this is one way to e-commerce enterprises develop business towards to e-business level. Applications: In conclusion, it could help to acknowledge the current levels management and ability as well as the role of logistics/courier services and e-commerce enterprises’ performances. Thus, it could guide both of them to renew their perceptions of the effects of the managing knowledge operations and services to better develop and also enhance their operational practices. So, both of them could survive their business to compete with others competitors. In addition, the significance of this study and benefit for future research is clearly known about the relationship strength between them (relationship among the two industries namely courier services companies and e-commerce enterprises’ performances).
format	Article
author	Nurul, Izzah Damhuji, Rifai Liu, Yao
author_facet	Nurul, Izzah Damhuji, Rifai Liu, Yao
author_sort	Nurul, Izzah
title	Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
title_short	Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
title_full	Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
title_fullStr	Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
title_full_unstemmed	Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review
title_sort	relationship-courier partner logistics and e-commerce enterprises in malaysia: a review
publisher	Informatics Publishing Limited
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/ http://umpir.ump.edu.my/id/eprint/13794/1/fim-2016-nurul-Relationship-Courier%20Partner%20Logistics.pdf
first_indexed	2023-09-18T22:16:48Z
last_indexed	2023-09-18T22:16:48Z
_version_	1777415391890374656

Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review

Similar Items