Operational Performance of Courier Companies to E-Business Firms: Literature Review

This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operation...

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Main Authors:	Nurul, Izzah, Liu, Yao, Cheng, Jack Kie, Damhuji, Rifai
Format:	Conference or Workshop Item
Language:	English
Published:	Universiti Malaysia Pahang 2016
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf

id	ump-14652
recordtype	eprints
spelling	ump-146522018-02-06T04:03:47Z http://umpir.ump.edu.my/id/eprint/14652/ Operational Performance of Courier Companies to E-Business Firms: Literature Review Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai HD28 Management. Industrial Management This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies. Universiti Malaysia Pahang 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf Nurul, Izzah and Liu, Yao and Cheng, Jack Kie and Damhuji, Rifai (2016) Operational Performance of Courier Companies to E-Business Firms: Literature Review. In: Proceedings of The National Conference for Postgraduate Research (NCON-PGR 2016), 24-25 September 2016 , Universiti Malaysia Pahang (UMP), Pekan, Pahang. pp. 77-84.. http://ee.ump.edu.my/ncon/wp-content/uploads/2016/10/Proceeding-NCON-PGR-2016.zip
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai Operational Performance of Courier Companies to E-Business Firms: Literature Review
description	This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies.
format	Conference or Workshop Item
author	Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai
author_facet	Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai
author_sort	Nurul, Izzah
title	Operational Performance of Courier Companies to E-Business Firms: Literature Review
title_short	Operational Performance of Courier Companies to E-Business Firms: Literature Review
title_full	Operational Performance of Courier Companies to E-Business Firms: Literature Review
title_fullStr	Operational Performance of Courier Companies to E-Business Firms: Literature Review
title_full_unstemmed	Operational Performance of Courier Companies to E-Business Firms: Literature Review
title_sort	operational performance of courier companies to e-business firms: literature review
publisher	Universiti Malaysia Pahang
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf
first_indexed	2023-09-18T22:18:37Z
last_indexed	2023-09-18T22:18:37Z
_version_	1777415506257510400

Operational Performance of Courier Companies to E-Business Firms: Literature Review

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