A study on the management system in the healthcare sector using service quality concept
This study was carried out to investigate the factors that effect to service quality in the healthcare sector and to analyze the relationship between the factors of quality service that influences the customer's satisfaction in healthcare sector. This study carried out on hospitals that are sel...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/15314/ http://umpir.ump.edu.my/id/eprint/15314/ http://umpir.ump.edu.my/id/eprint/15314/1/A%20study%20on%20the%20management%20system%20in%20the%20healthcare%20sector%20using%20service%20quality%20concept%20-%20Table%20of%20contents.PDF http://umpir.ump.edu.my/id/eprint/15314/6/A%20study%20on%20the%20management%20system%20in%20the%20healthcare%20sector%20using%20service%20quality%20concept%20-%20Abstract.PDF |