Total Quality Management Practices In Malaysian Small and Medium Enterprises

The purpose of this paper is to examine the status of TQM implementation within Malaysian SMEs. Specifically, this paper has two research objectives, firstly, to analyze the extent of quality management practices based on eight TQM principles in both ISO 9000 certified and noncertified Malaysian SME...

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Main Authors:	Hakim, Razak, Fatimah, Mahmud, Fazeeda, Mohamad
Format:	Conference or Workshop Item
Language:	English English
Published:	ESB Business School 2016
Subjects:	HD Industries. Land use. Labor
Online Access:	http://umpir.ump.edu.my/id/eprint/15567/ http://umpir.ump.edu.my/id/eprint/15567/1/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian.pdf http://umpir.ump.edu.my/id/eprint/15567/7/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian1.pdf

id	ump-15567
recordtype	eprints
spelling	ump-155672018-02-06T01:20:27Z http://umpir.ump.edu.my/id/eprint/15567/ Total Quality Management Practices In Malaysian Small and Medium Enterprises Hakim, Razak Fatimah, Mahmud Fazeeda, Mohamad HD Industries. Land use. Labor The purpose of this paper is to examine the status of TQM implementation within Malaysian SMEs. Specifically, this paper has two research objectives, firstly, to analyze the extent of quality management practices based on eight TQM principles in both ISO 9000 certified and noncertified Malaysian SMEs and secondly, to determine the quality techniques and tools being practiced in local SMEs. The sample of this study consists of 27 respondents from the selected companies taken from SME Corporation Malaysia database. The data was collected using survey questionnaire and analyzed with the application of SPSS 22.0 computer programme. The findings state that SMEs are actively practicing the quality techniques and tools. The results indicate that internal audits were being practiced in all of the responded companies and 63 percent were utilizing problem solving methodology. In addition, findings show that SMEs are still at the infancy stage in adopting TQM based on eight key principles. The mean values ranged from „moderate‟ to „high‟ in term of extent of practices. Factual Approach to Decision Making‟ and is rated as the most practiced principle by the SMEs with the mean value of 4.39. Additionally, the findings indicated that „Management Leadership‟ is placed among the most adopted principle as well with the mean value of 4.33. Moreover, the t-test results suggest that there is no significant difference between ISO 9000-certified and ISO 9000-uncertified SMEs since all the factors presented p-value less than 0.05. In terms of practical implication, this research finding is expected to provide foundations on developing appropriate TQM framework within Malaysian SMEs in the future to improve their business performance. However, the limitations of this research are that the data obtained is based on the perceptions of managers and the diversity of the sample companies which came from various sectors. ESB Business School 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/15567/1/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/15567/7/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian1.pdf Hakim, Razak and Fatimah, Mahmud and Fazeeda, Mohamad (2016) Total Quality Management Practices In Malaysian Small and Medium Enterprises. In: International Business Engineering Conference Proceedings, 26-27 September 2016 , Kuala Lumpur, Malaysia. pp. 332-359.. ISBN 9-789670-691916
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English
topic	HD Industries. Land use. Labor
spellingShingle	HD Industries. Land use. Labor Hakim, Razak Fatimah, Mahmud Fazeeda, Mohamad Total Quality Management Practices In Malaysian Small and Medium Enterprises
description	The purpose of this paper is to examine the status of TQM implementation within Malaysian SMEs. Specifically, this paper has two research objectives, firstly, to analyze the extent of quality management practices based on eight TQM principles in both ISO 9000 certified and noncertified Malaysian SMEs and secondly, to determine the quality techniques and tools being practiced in local SMEs. The sample of this study consists of 27 respondents from the selected companies taken from SME Corporation Malaysia database. The data was collected using survey questionnaire and analyzed with the application of SPSS 22.0 computer programme. The findings state that SMEs are actively practicing the quality techniques and tools. The results indicate that internal audits were being practiced in all of the responded companies and 63 percent were utilizing problem solving methodology. In addition, findings show that SMEs are still at the infancy stage in adopting TQM based on eight key principles. The mean values ranged from „moderate‟ to „high‟ in term of extent of practices. Factual Approach to Decision Making‟ and is rated as the most practiced principle by the SMEs with the mean value of 4.39. Additionally, the findings indicated that „Management Leadership‟ is placed among the most adopted principle as well with the mean value of 4.33. Moreover, the t-test results suggest that there is no significant difference between ISO 9000-certified and ISO 9000-uncertified SMEs since all the factors presented p-value less than 0.05. In terms of practical implication, this research finding is expected to provide foundations on developing appropriate TQM framework within Malaysian SMEs in the future to improve their business performance. However, the limitations of this research are that the data obtained is based on the perceptions of managers and the diversity of the sample companies which came from various sectors.
format	Conference or Workshop Item
author	Hakim, Razak Fatimah, Mahmud Fazeeda, Mohamad
author_facet	Hakim, Razak Fatimah, Mahmud Fazeeda, Mohamad
author_sort	Hakim, Razak
title	Total Quality Management Practices In Malaysian Small and Medium Enterprises
title_short	Total Quality Management Practices In Malaysian Small and Medium Enterprises
title_full	Total Quality Management Practices In Malaysian Small and Medium Enterprises
title_fullStr	Total Quality Management Practices In Malaysian Small and Medium Enterprises
title_full_unstemmed	Total Quality Management Practices In Malaysian Small and Medium Enterprises
title_sort	total quality management practices in malaysian small and medium enterprises
publisher	ESB Business School
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/15567/ http://umpir.ump.edu.my/id/eprint/15567/1/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian.pdf http://umpir.ump.edu.my/id/eprint/15567/7/fim-2016-hakim-Total%20Quality%20Management%20Practices%20In%20Malaysian1.pdf
first_indexed	2023-09-18T22:20:22Z
last_indexed	2023-09-18T22:20:22Z
_version_	1777415616075923456

Total Quality Management Practices In Malaysian Small and Medium Enterprises

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