Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions

Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions

Trust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study...

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Main Authors: Al-Sharafi, Mohammed A., Ruzaini, Abdullah Arshah, Alajmi, Qasim, Herzallah, Fadi
Format: Conference or Workshop Item
Language:English
Published: UTM Press 2016
Subjects:
QA76 Computer software
Online Access:http://umpir.ump.edu.my/id/eprint/15573/
http://umpir.ump.edu.my/id/eprint/15573/
http://umpir.ump.edu.my/id/eprint/15573/1/fskkp-2016-sharafi-Understanding%20Online%20Banking%20Acceptance.pdf
id ump-15573
recordtype eprints
spelling ump-155732018-05-18T01:27:39Z http://umpir.ump.edu.my/id/eprint/15573/ Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions Al-Sharafi, Mohammed A. Ruzaini, Abdullah Arshah Alajmi, Qasim Herzallah, Fadi QA76 Computer software Trust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study. Partial Least Squares (PLS) to analyze the data, which was composed of 198 questionnaires conducted with bank’s customers in Jordan. The results confirm that trust increases if users perceive online banking to be useful whereas perceived ease of use fails to predict Jordanians’ intention to accept and use online banking. The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of online banking services among Jordanians. UTM Press 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/15573/1/fskkp-2016-sharafi-Understanding%20Online%20Banking%20Acceptance.pdf Al-Sharafi, Mohammed A. and Ruzaini, Abdullah Arshah and Alajmi, Qasim and Herzallah, Fadi (2016) Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions. In: Proceedings of the 6th IGCESH2016: International Graduate Conference on Engineering, Science and Humanities, 15-17 August 2016 , Universiti Teknologi Malaysia, Johor. pp. 436-438.. ISBN 978-967-0194-67-7 http://sps.utm.my/igcesh2016/conference-proceedings/
repository_type Digital Repository
institution_category Local University
institution Universiti Malaysia Pahang
building UMP Institutional Repository
collection Online Access
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Al-Sharafi, Mohammed A.
Ruzaini, Abdullah Arshah
Alajmi, Qasim
Herzallah, Fadi
Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
description Trust is essential for all online transactions adoption and usage including online banking. In this paper, online banking trust was addressed through empirical evidence from the survey conducted in Jordanian commercial banks. An extended Technology Acceptance Model (TAM) framework used in this study. Partial Least Squares (PLS) to analyze the data, which was composed of 198 questionnaires conducted with bank’s customers in Jordan. The results confirm that trust increases if users perceive online banking to be useful whereas perceived ease of use fails to predict Jordanians’ intention to accept and use online banking. The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of online banking services among Jordanians.
format Conference or Workshop Item
author Al-Sharafi, Mohammed A.
Ruzaini, Abdullah Arshah
Alajmi, Qasim
Herzallah, Fadi
author_facet Al-Sharafi, Mohammed A.
Ruzaini, Abdullah Arshah
Alajmi, Qasim
Herzallah, Fadi
author_sort Al-Sharafi, Mohammed A.
title Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
title_short Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
title_full Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
title_fullStr Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
title_full_unstemmed Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
title_sort understanding online banking acceptance by jordanian customers: the effect of trust perceptions
publisher UTM Press
publishDate 2016
url http://umpir.ump.edu.my/id/eprint/15573/
http://umpir.ump.edu.my/id/eprint/15573/
http://umpir.ump.edu.my/id/eprint/15573/1/fskkp-2016-sharafi-Understanding%20Online%20Banking%20Acceptance.pdf
first_indexed 2023-09-18T22:20:23Z
last_indexed 2023-09-18T22:20:23Z
_version_ 1777415616967213056

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