Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet

Nowadays, the services offered by the company are crucial and very important to the customer. Good service and service quality are very important to get loyalties of the customers continue to use the services offered by companies to their liking. Customers are an important asset for all companies to...

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Main Author:	Nurhafifah, Hashim
Format:	Undergraduates Project Papers
Language:	English English English
Published:	2016
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/16039/ http://umpir.ump.edu.my/id/eprint/16039/ http://umpir.ump.edu.my/id/eprint/16039/1/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Table%20of%20contents%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf http://umpir.ump.edu.my/id/eprint/16039/2/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Abstract%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf http://umpir.ump.edu.my/id/eprint/16039/3/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Chapter%201%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf

id	ump-16039
recordtype	eprints
spelling	ump-160392017-01-16T05:43:12Z http://umpir.ump.edu.my/id/eprint/16039/ Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet Nurhafifah, Hashim HD28 Management. Industrial Management Nowadays, the services offered by the company are crucial and very important to the customer. Good service and service quality are very important to get loyalties of the customers continue to use the services offered by companies to their liking. Customers are an important asset for all companies to continue their business. Customers are loyal to the services offered by a company can be assessed by a number of factors. Among the factors is the quality of service, reliability and customer satisfaction, the location of a company and the value perceived by the customer. The furniture company is the company that researcher choose to do this research. Nowadays, many furniture companies are dominance by Chinese People Company. So, the researcher choose this company because this company owner by Malay people. Not many Malay people can maintain in business nowadays. The main objective of this study was to identify the behavior factors directed toward a dominant lead customer loyalty. In addition, this studies also to identify the relationship between the factors of behavior and customer loyalty. This study will focus on the member customers using the services offered by Indahreka Perabot & Kabinet in Kuantan. 2016-01 Undergraduates Project Papers NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/16039/1/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Table%20of%20contents%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/16039/2/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Abstract%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/16039/3/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Chapter%201%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf Nurhafifah, Hashim (2016) Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet. Faculty of Industrial Technology Management, Universiti Malaysia Pahang. http://iportal.ump.edu.my/lib/item?id=chamo:98282&theme=UMP2
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Nurhafifah, Hashim Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
description	Nowadays, the services offered by the company are crucial and very important to the customer. Good service and service quality are very important to get loyalties of the customers continue to use the services offered by companies to their liking. Customers are an important asset for all companies to continue their business. Customers are loyal to the services offered by a company can be assessed by a number of factors. Among the factors is the quality of service, reliability and customer satisfaction, the location of a company and the value perceived by the customer. The furniture company is the company that researcher choose to do this research. Nowadays, many furniture companies are dominance by Chinese People Company. So, the researcher choose this company because this company owner by Malay people. Not many Malay people can maintain in business nowadays. The main objective of this study was to identify the behavior factors directed toward a dominant lead customer loyalty. In addition, this studies also to identify the relationship between the factors of behavior and customer loyalty. This study will focus on the member customers using the services offered by Indahreka Perabot & Kabinet in Kuantan.
format	Undergraduates Project Papers
author	Nurhafifah, Hashim
author_facet	Nurhafifah, Hashim
author_sort	Nurhafifah, Hashim
title	Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
title_short	Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
title_full	Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
title_fullStr	Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
title_full_unstemmed	Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
title_sort	customers loyalty behavioral factors at service provider : case study at indahreka perabot & kabinet
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/16039/ http://umpir.ump.edu.my/id/eprint/16039/ http://umpir.ump.edu.my/id/eprint/16039/1/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Table%20of%20contents%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf http://umpir.ump.edu.my/id/eprint/16039/2/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Abstract%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf http://umpir.ump.edu.my/id/eprint/16039/3/Customers%20loyalty%20behavioral%20factors%20at%20service%20provider%20%20case%20study%20at%20Indahreka%20Perabot%20%26%20Kabinet%20-%20Chapter%201%20-%20FIM-%20Nurhafifah%20Hashim-CD%2010376.pdf
first_indexed	2023-09-18T22:21:22Z
last_indexed	2023-09-18T22:21:22Z
_version_	1777415679057592320

Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet

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