The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM

The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM

This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to...

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Bibliographic Details
Main Authors: Mohamrned A, Al-Sharafi, Ruzaini, Abdullah Arshah, Emad, Abu-Shanab, Nabil, Elayah
Format: Article
Language:English
Published: Asian Research Publishing Network (ARPN) 2016
Subjects:
QA76 Computer software
Online Access:http://umpir.ump.edu.my/id/eprint/16910/
http://umpir.ump.edu.my/id/eprint/16910/
http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf
id ump-16910
recordtype eprints
spelling ump-169102018-05-18T02:17:36Z http://umpir.ump.edu.my/id/eprint/16910/ The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM Mohamrned A, Al-Sharafi Ruzaini, Abdullah Arshah Emad, Abu-Shanab Nabil, Elayah QA76 Computer software This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians' intention to use internet banking. Asian Research Publishing Network (ARPN) 2016 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf Mohamrned A, Al-Sharafi and Ruzaini, Abdullah Arshah and Emad, Abu-Shanab and Nabil, Elayah (2016) The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM. Journal of Engineering and Applied Sciences, 11 (3). pp. 545-552. ISSN 1819-6608 https://www.researchgate.net/profile/Mohammed_Al-Sharafi3/publication/292986808_The_Effect_Of_Security_And_Privacy_Perceptions_On_Customers%27_Trust_To_Accept_Internet_Banking_Services_An_Extension_Of_TAM/links/5769619008ae1a43d23a3270/The-Effect-Of-Secur
repository_type Digital Repository
institution_category Local University
institution Universiti Malaysia Pahang
building UMP Institutional Repository
collection Online Access
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Mohamrned A, Al-Sharafi
Ruzaini, Abdullah Arshah
Emad, Abu-Shanab
Nabil, Elayah
The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
description This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians' intention to use internet banking.
format Article
author Mohamrned A, Al-Sharafi
Ruzaini, Abdullah Arshah
Emad, Abu-Shanab
Nabil, Elayah
author_facet Mohamrned A, Al-Sharafi
Ruzaini, Abdullah Arshah
Emad, Abu-Shanab
Nabil, Elayah
author_sort Mohamrned A, Al-Sharafi
title The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
title_short The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
title_full The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
title_fullStr The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
title_full_unstemmed The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
title_sort effect of security and privacy perceptions on customers' trust to accept internet banking services an extension of tam
publisher Asian Research Publishing Network (ARPN)
publishDate 2016
url http://umpir.ump.edu.my/id/eprint/16910/
http://umpir.ump.edu.my/id/eprint/16910/
http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf
first_indexed 2023-09-18T22:22:59Z
last_indexed 2023-09-18T22:22:59Z
_version_ 1777415780556603392

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