Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry

When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there...

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Main Authors:	Oluyinka, Oludapo Samson, Puteri Fadzline, Tamyez, Cheng, Jack Kie
Format:	Article
Language:	English
Published:	EBSCO Industries 2017
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/1/Development%20Of%20Performance%20Model%20For%20Quality%20And%20Process%20Improvement%20In%20Business%20Process%20Service%20Industry.pdf

id	ump-18373
recordtype	eprints
spelling	ump-183732018-10-18T03:18:13Z http://umpir.ump.edu.my/id/eprint/18373/ Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie HD28 Management. Industrial Management When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there is an interest to develop a performance process for business process service industry incorporating the key aspect of lean and agile theory extracted from the extant literature. The researcher reviewed a total of 750 scholarly articles, grouped them according to the relationship to central theme - lean or agile, and thereafter uses factor analysis under principal component method to explain the relationship of the items. The result of this study showed that firms focusing on cost will minimize the investment of resources in business operations this, in turn, will lead to difficulties in responding to changing customer's requirements in terms of volume, delivery, and new product. The implication is that on the long run cost focus strategy negatively influence flexibility. EBSCO Industries 2017 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/18373/1/Development%20Of%20Performance%20Model%20For%20Quality%20And%20Process%20Improvement%20In%20Business%20Process%20Service%20Industry.pdf Oluyinka, Oludapo Samson and Puteri Fadzline, Tamyez and Cheng, Jack Kie (2017) Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry. International Journal for Quality Research , 11 (2). pp. 295-314. ISSN 1800-6450 http://www.ijqr.net/journal/v11-n2/4.pdf DOI : 10.18421/IJQR11.02-04
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
description	When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there is an interest to develop a performance process for business process service industry incorporating the key aspect of lean and agile theory extracted from the extant literature. The researcher reviewed a total of 750 scholarly articles, grouped them according to the relationship to central theme - lean or agile, and thereafter uses factor analysis under principal component method to explain the relationship of the items. The result of this study showed that firms focusing on cost will minimize the investment of resources in business operations this, in turn, will lead to difficulties in responding to changing customer's requirements in terms of volume, delivery, and new product. The implication is that on the long run cost focus strategy negatively influence flexibility.
format	Article
author	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie
author_facet	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie
author_sort	Oluyinka, Oludapo Samson
title	Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
title_short	Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
title_full	Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
title_fullStr	Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
title_full_unstemmed	Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
title_sort	development of performance model for quality and process improvement in business process service industry
publisher	EBSCO Industries
publishDate	2017
url	http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/ http://umpir.ump.edu.my/id/eprint/18373/1/Development%20Of%20Performance%20Model%20For%20Quality%20And%20Process%20Improvement%20In%20Business%20Process%20Service%20Industry.pdf
first_indexed	2023-09-18T22:26:00Z
last_indexed	2023-09-18T22:26:00Z
_version_	1777415970450571264

Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry

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