Lean Practices Pertaining Hard and Soft Factors in Service Sectors
Many of Lean manufacturing tools and practices are being implemented in the different sectors with and without being realized nowadays. This research objective is double folded. Employing 10 predictor variables, the relationship and impact of Lean practices on Lean performance was identified. The...
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Romanian Society for Quality Assurance - SRAC
2017
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| Online Access: | http://umpir.ump.edu.my/id/eprint/19785/ http://umpir.ump.edu.my/id/eprint/19785/ http://umpir.ump.edu.my/id/eprint/19785/1/Lean%20Practices%20Pertaining%20Hard%20and%20Soft%20Factors%20in%20Service%20Sectors.pdf |
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ump-19785 |
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eprints |
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ump-197852018-02-22T02:50:16Z http://umpir.ump.edu.my/id/eprint/19785/ Lean Practices Pertaining Hard and Soft Factors in Service Sectors Sorooshian, Shahryar Siti Aissah, Mad Ali AI Indexes (General) Many of Lean manufacturing tools and practices are being implemented in the different sectors with and without being realized nowadays. This research objective is double folded. Employing 10 predictor variables, the relationship and impact of Lean practices on Lean performance was identified. The second objective was conducted to identity the significance disparity in the impact of soft and hard factors; whether to give priority to either one or equal priority. A lean performance model was built with soft predictor variables comprising of quality leadership, group problem solving, training, worker empowerment and multi-skilling developing and hard predictor variables comprising of standardized operations, 5S, reorder point, supplier development and continuous flow. Although this study failed to find enough support for some of the factors, a few factors find enough evidence to be part of lean performance predictors. Romanian Society for Quality Assurance - SRAC 2017 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/19785/1/Lean%20Practices%20Pertaining%20Hard%20and%20Soft%20Factors%20in%20Service%20Sectors.pdf Sorooshian, Shahryar and Siti Aissah, Mad Ali (2017) Lean Practices Pertaining Hard and Soft Factors in Service Sectors. Quality - Access to Success, 18 (161). pp. 80-86. ISSN 1582-2559 http://www.srac.ro/calitatea/en/arhiva/2017/2017-06-Abstracts.pdf |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Malaysia Pahang |
| building |
UMP Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
AI Indexes (General) |
| spellingShingle |
AI Indexes (General) Sorooshian, Shahryar Siti Aissah, Mad Ali Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| description |
Many of Lean manufacturing tools and practices are being implemented in the different sectors with and without being
realized nowadays. This research objective is double folded. Employing 10 predictor variables, the relationship and
impact of Lean practices on Lean performance was identified. The second objective was conducted to identity the
significance disparity in the impact of soft and hard factors; whether to give priority to either one or equal priority. A lean performance model was built with soft predictor variables comprising of quality leadership, group problem solving, training, worker empowerment and multi-skilling developing and hard predictor variables comprising of standardized operations, 5S, reorder point, supplier development and continuous flow. Although this study failed to find enough support for some of the factors, a few factors find enough evidence to be part of lean performance
predictors. |
| format |
Article |
| author |
Sorooshian, Shahryar Siti Aissah, Mad Ali |
| author_facet |
Sorooshian, Shahryar Siti Aissah, Mad Ali |
| author_sort |
Sorooshian, Shahryar |
| title |
Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| title_short |
Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| title_full |
Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| title_fullStr |
Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| title_full_unstemmed |
Lean Practices Pertaining Hard and Soft Factors in Service Sectors |
| title_sort |
lean practices pertaining hard and soft factors in service sectors |
| publisher |
Romanian Society for Quality Assurance - SRAC |
| publishDate |
2017 |
| url |
http://umpir.ump.edu.my/id/eprint/19785/ http://umpir.ump.edu.my/id/eprint/19785/ http://umpir.ump.edu.my/id/eprint/19785/1/Lean%20Practices%20Pertaining%20Hard%20and%20Soft%20Factors%20in%20Service%20Sectors.pdf |
| first_indexed |
2023-09-18T22:28:22Z |
| last_indexed |
2023-09-18T22:28:22Z |
| _version_ |
1777416119675518976 |