APA (7th ed.) Citation

Dharamdass, S., & Fernando, Y. (2018). Contact Centre Service Excellence: A Proposed Conceptual Framework. Inderscience Enterprises Ltd.

Chicago Style (17th ed.) Citation

Dharamdass, Surya, and Yudi Fernando. Contact Centre Service Excellence: A Proposed Conceptual Framework. Inderscience Enterprises Ltd, 2018.

MLA (8th ed.) Citation

Dharamdass, Surya, and Yudi Fernando. Contact Centre Service Excellence: A Proposed Conceptual Framework. Inderscience Enterprises Ltd, 2018.

Warning: These citations may not always be 100% accurate.