Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia

This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...

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Main Authors: Mazita, Mokhtar, Wan Khairul Anuar, Wan Abdul Manan, Ida Rizyani, Tahir, Azizan, Azit, Siti Maryam Shaidatul, Khamdi
Format: Conference or Workshop Item
Language:English
Published: Researchfora International Conference, Hong Kong 2018
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/22273/
http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf
id ump-22273
recordtype eprints
spelling ump-222732018-10-02T03:11:39Z http://umpir.ump.edu.my/id/eprint/22273/ Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi HD28 Management. Industrial Management This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established. Researchfora International Conference, Hong Kong 2018 Conference or Workshop Item PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf Mazita, Mokhtar and Wan Khairul Anuar, Wan Abdul Manan and Ida Rizyani, Tahir and Azizan, Azit and Siti Maryam Shaidatul, Khamdi (2018) Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia. In: Proceedings of Researchfora International Conference: 260th International Conference on Science, Engineering & Technology (ICSET2018), 9-10 September 2018 , Hong Kong. pp. 4-6..
repository_type Digital Repository
institution_category Local University
institution Universiti Malaysia Pahang
building UMP Institutional Repository
collection Online Access
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Mazita, Mokhtar
Wan Khairul Anuar, Wan Abdul Manan
Ida Rizyani, Tahir
Azizan, Azit
Siti Maryam Shaidatul, Khamdi
Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
description This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established.
format Conference or Workshop Item
author Mazita, Mokhtar
Wan Khairul Anuar, Wan Abdul Manan
Ida Rizyani, Tahir
Azizan, Azit
Siti Maryam Shaidatul, Khamdi
author_facet Mazita, Mokhtar
Wan Khairul Anuar, Wan Abdul Manan
Ida Rizyani, Tahir
Azizan, Azit
Siti Maryam Shaidatul, Khamdi
author_sort Mazita, Mokhtar
title Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_short Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_full Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_fullStr Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_full_unstemmed Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_sort determinant factors of total quality management (tqm) and human capital management (hcm) for product quality improvement in herbal industry in malaysia
publisher Researchfora International Conference, Hong Kong
publishDate 2018
url http://umpir.ump.edu.my/id/eprint/22273/
http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf
first_indexed 2023-09-18T22:33:04Z
last_indexed 2023-09-18T22:33:04Z
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