Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management

Two studies were conducted. The first study was related to the quality Improvement culture survey where a pilot test was conducted in August 2012 with 100 staff responded. Reliability analysis test was conducted using SPSS and it was found reliable. The Cronbach's Alpha between Quality Improve...

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Main Authors:	A. R., Abd Aziz, M. B., Nishazini, Azlinna, Azizan
Format:	Article
Language:	English
Published:	Pahrmaceutical and Biological Society 2013
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/6799/ http://umpir.ump.edu.my/id/eprint/6799/ http://umpir.ump.edu.my/id/eprint/6799/1/Quality_Improvement_Culture_in_KPJ_Seremban_Specialist_Hospital%2C_Malaysia.pdf

id	ump-6799
recordtype	eprints
spelling	ump-67992016-05-05T01:53:39Z http://umpir.ump.edu.my/id/eprint/6799/ Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management A. R., Abd Aziz M. B., Nishazini Azlinna, Azizan HD28 Management. Industrial Management Two studies were conducted. The first study was related to the quality Improvement culture survey where a pilot test was conducted in August 2012 with 100 staff responded. Reliability analysis test was conducted using SPSS and it was found reliable. The Cronbach's Alpha between Quality Improvement culture with implementing and complying to policies and procedures was 0.7. However, the Crobach 's Alpha based on standardized item, which employ the correlations among items, is 0.87. Two tailed t-test conducted, to find out the relationship between the dependent and independent variables was different from zero. Therefore the null hypothesis (H0) was rejected and we can conclude that the implementation of TQM in an organization has a positive impact on Quality Improvement culture(H1). The second retrospective study was conducted on the clinical indicators data for year 2008 before the hospital accreditation survey compared to year 2009 after the survey. Based on the data collected we can see clearly how the TQM process had improved the clinical compliances and business performances. Length of stay, unplanned admission to ICU within 24 hours of surgery , rate of white appendix and percentage of myocardial infarction patients receiving thrombolytic therapy were better in year 2009.Waiting time for admission and discharged had shorten and there was a reduction of complaints for year 2009. Clinical and non clinical indicators reduced and the number of staff attending continuing education increased in year 2009.Indeed, the quality improvement culture has truly given impact on the entire organization of KPJ Seremban Specialist Hospital. Pahrmaceutical and Biological Society 2013 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/6799/1/Quality_Improvement_Culture_in_KPJ_Seremban_Specialist_Hospital%2C_Malaysia.pdf A. R., Abd Aziz and M. B., Nishazini and Azlinna, Azizan (2013) Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management. Asian Journal of Pharmaceutical and Health Sciences, 3 (3). pp. 774-778. ISSN 2231-234X http://ajphs.com/archdet.php?j=164
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management A. R., Abd Aziz M. B., Nishazini Azlinna, Azizan Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
description	Two studies were conducted. The first study was related to the quality Improvement culture survey where a pilot test was conducted in August 2012 with 100 staff responded. Reliability analysis test was conducted using SPSS and it was found reliable. The Cronbach's Alpha between Quality Improvement culture with implementing and complying to policies and procedures was 0.7. However, the Crobach 's Alpha based on standardized item, which employ the correlations among items, is 0.87. Two tailed t-test conducted, to find out the relationship between the dependent and independent variables was different from zero. Therefore the null hypothesis (H0) was rejected and we can conclude that the implementation of TQM in an organization has a positive impact on Quality Improvement culture(H1). The second retrospective study was conducted on the clinical indicators data for year 2008 before the hospital accreditation survey compared to year 2009 after the survey. Based on the data collected we can see clearly how the TQM process had improved the clinical compliances and business performances. Length of stay, unplanned admission to ICU within 24 hours of surgery , rate of white appendix and percentage of myocardial infarction patients receiving thrombolytic therapy were better in year 2009.Waiting time for admission and discharged had shorten and there was a reduction of complaints for year 2009. Clinical and non clinical indicators reduced and the number of staff attending continuing education increased in year 2009.Indeed, the quality improvement culture has truly given impact on the entire organization of KPJ Seremban Specialist Hospital.
format	Article
author	A. R., Abd Aziz M. B., Nishazini Azlinna, Azizan
author_facet	A. R., Abd Aziz M. B., Nishazini Azlinna, Azizan
author_sort	A. R., Abd Aziz
title	Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
title_short	Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
title_full	Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
title_fullStr	Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
title_full_unstemmed	Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management
title_sort	quality improvement culture in kpj seremban specialist hospital, malaysia: the impact of total quality management
publisher	Pahrmaceutical and Biological Society
publishDate	2013
url	http://umpir.ump.edu.my/id/eprint/6799/ http://umpir.ump.edu.my/id/eprint/6799/ http://umpir.ump.edu.my/id/eprint/6799/1/Quality_Improvement_Culture_in_KPJ_Seremban_Specialist_Hospital%2C_Malaysia.pdf
first_indexed	2023-09-18T22:02:53Z
last_indexed	2023-09-18T22:02:53Z
_version_	1777414516175273984

Quality Improvement Culture in KPJ Seremban Specialist Hospital, Malaysia: The Impact of Total Quality Management

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