Customer Accounting Information Usage and Organizational Performance

This paper aims to shed light on the consequences of customer accounting (CA) information usage for strategic purposes on organizational performance. This is an empirical study with data from 106 Jordanian services organizations. Quantitative data were obtained to investigate the relationship betwee...

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Main Authors:	Hamzah, Al‐Mawali, Yuserrie, Zainuddin, Noor Nasir, Kader Ali
Format:	Article
Language:	English English
Published:	Emerald Group Publishing Limited 2012
Subjects:	HF5601 Accounting
Online Access:	http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/1/Customer_accounting_information_usage_and_organizational_performance.pdf http://umpir.ump.edu.my/id/eprint/6805/4/Customer%20Accounting%20Information%20Usage%20and%20Organizational%20Performance.pdf

id	ump-6805
recordtype	eprints
spelling	ump-68052018-02-01T01:19:54Z http://umpir.ump.edu.my/id/eprint/6805/ Customer Accounting Information Usage and Organizational Performance Hamzah, Al‐Mawali Yuserrie, Zainuddin Noor Nasir, Kader Ali HF5601 Accounting This paper aims to shed light on the consequences of customer accounting (CA) information usage for strategic purposes on organizational performance. This is an empirical study with data from 106 Jordanian services organizations. Quantitative data were obtained to investigate the relationship between CA information items and organizational performance in the context of Jordan. The results show that the level of CA information usage (customer profitability, lifetime customer profitability analysis and valuation of customers as assets) impacts on organizational performance. CA information usage leads to better organizational performance. Also, the findings demonstrate a different effect of CA information items on diverse dimensions of organizational performance. The findings will help academics and managers to achieve higher organizational performance. Emerald Group Publishing Limited 2012 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/6805/1/Customer_accounting_information_usage_and_organizational_performance.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/6805/4/Customer%20Accounting%20Information%20Usage%20and%20Organizational%20Performance.pdf Hamzah, Al‐Mawali and Yuserrie, Zainuddin and Noor Nasir, Kader Ali (2012) Customer Accounting Information Usage and Organizational Performance. Business Strategy Series, 13 (5). pp. 215-223. ISSN 1751-5637 http://dx.doi.org/10.1108/17515631211264096 DOI 10.1108/17515631211264
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English
topic	HF5601 Accounting
spellingShingle	HF5601 Accounting Hamzah, Al‐Mawali Yuserrie, Zainuddin Noor Nasir, Kader Ali Customer Accounting Information Usage and Organizational Performance
description	This paper aims to shed light on the consequences of customer accounting (CA) information usage for strategic purposes on organizational performance. This is an empirical study with data from 106 Jordanian services organizations. Quantitative data were obtained to investigate the relationship between CA information items and organizational performance in the context of Jordan. The results show that the level of CA information usage (customer profitability, lifetime customer profitability analysis and valuation of customers as assets) impacts on organizational performance. CA information usage leads to better organizational performance. Also, the findings demonstrate a different effect of CA information items on diverse dimensions of organizational performance. The findings will help academics and managers to achieve higher organizational performance.
format	Article
author	Hamzah, Al‐Mawali Yuserrie, Zainuddin Noor Nasir, Kader Ali
author_facet	Hamzah, Al‐Mawali Yuserrie, Zainuddin Noor Nasir, Kader Ali
author_sort	Hamzah, Al‐Mawali
title	Customer Accounting Information Usage and Organizational Performance
title_short	Customer Accounting Information Usage and Organizational Performance
title_full	Customer Accounting Information Usage and Organizational Performance
title_fullStr	Customer Accounting Information Usage and Organizational Performance
title_full_unstemmed	Customer Accounting Information Usage and Organizational Performance
title_sort	customer accounting information usage and organizational performance
publisher	Emerald Group Publishing Limited
publishDate	2012
url	http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/ http://umpir.ump.edu.my/id/eprint/6805/1/Customer_accounting_information_usage_and_organizational_performance.pdf http://umpir.ump.edu.my/id/eprint/6805/4/Customer%20Accounting%20Information%20Usage%20and%20Organizational%20Performance.pdf
first_indexed	2023-09-18T22:02:54Z
last_indexed	2023-09-18T22:02:54Z
_version_	1777414516908228608

Customer Accounting Information Usage and Organizational Performance

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