Improving Customer Satisfaction: Implementing Decentralised Inpatient Discharges At Ward Level
Before January 2009, inpatient discharges were done through central discharges system at the ground floor of finance department. Effective January 2010 a new decentralise inpatient discharges system at wad level was implemented . Before the implementation of the new system, data were collected from...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IOSR
2013
|
| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/6829/ http://umpir.ump.edu.my/id/eprint/6829/1/Improving_Customer_Satisfaction-_Implementing_Decentralised_Inpatient_Discharges_At_Ward_Level.pdf |