The impact of technology application in the improvement of service delivery: a case study at the Road Transport Department Malaysia law enforcement division of Pulau Pinang
This study is an attempt to learn the impact of ICT in service delivery with the special focus on Road Transport Department (JPJ) Malaysia. It deals with the service sector that implements ICT infrastructure to enhance the services being produced by the application of technology. This study aims to...
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| Format: | Undergraduates Project Papers |
| Language: | English |
| Published: |
2013
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| Online Access: | http://umpir.ump.edu.my/id/eprint/9173/ http://umpir.ump.edu.my/id/eprint/9173/ http://umpir.ump.edu.my/id/eprint/9173/1/CD8435%20%40%2052.pdf |