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  1. 1
    Total quality management in government a practical guide for the real world
    by Cohen
    Published 1993
  2. 2
    Pengurusan kualiti menyeluruh
    by Oakland
    Published 1995
  3. 3
    The QS-9000 book the fast track to compliance
    by Rabbitt
    Published 2000
  4. 4
    Quality standard from the islamic perspective
    Published 2005
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