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  1. 1
    Managing the four stages of TQM
    by Weaver
    Published 1996
  2. 2
    Finding our way Leadership for an uncertain time
    by Wheatley
    Published 2005
  3. 3
    Managing effectively customer service, continuous improvement, innovation and change
    by Saville
    Published 2002
  4. 4
    Total quality and organization development
    by Lindsay
    Published 1997
  5. 5
    Leading strategic change breaking through the brain barrier
    by Black
    Published 2003
  6. 6
    Organisation Theory concepts and cases
    by Robbins
    Published 2002
  7. 7
    Creating high performance teams a facilitator's guide
    by George
    Published 2005
  8. 8
    Business process management practical guidelines to successful implementations
    by Jeston
    Published 2008
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