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  1. 1
    The TQM trilogy using ISO 9000, the Deming prize, and the Baldrige award to establish a system for total quality managment
    by Mahoney
    Published 1994
  2. 2
    The ISO 9000 book a global competitor's guide to compliance & certification
    by Rabbit
    Published 1994
  3. 3
    The quality movement what total quality management is really all about
    by DRUMMOND
    Published 1992
  4. 4
    Total quality service a simplified approach to using the Baldrige Award criteria
    by Kessler
    Published 1995
  5. 5
    Process improvement how to enhance your organisations effectiveness
    by Flanigan
    Published 1995
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