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ISO 9000 Series Standards
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The ISO 9000 handbook
Published 1997
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Malaysian standards MS ISO 9000:2000 quality managment systems-fundamentals and vocabulary (ISO 9000:2000, IDT)
Published 2000
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Customer satisfaction toolkit for ISO 9001:2000
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Kessler
Published 2003
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The ISO 9000 handbook
Published 1997
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Malaysian standard quality managements systems - guidelines for performance improvements (ISO 9004 : 2000, IDT)
Published 2000
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MS ISO 9000 a practical guide for implementation in the civil service
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Halim Shafie
Published 1999
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