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  1. 1
    Beyond TQM
    by Flood
    Published 1993
  2. 2
    Principles of quality costs principles, implementations and use
    by Campanella
    Published 1999
  3. 3
    Best practices building your business with customer-focused solutions
    by Hiebeler
    Published 1998
  4. 4
    Quality change through teamwork
    Published 1993
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