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Customer-focused quality what to do on Monday morning
by
Hinton
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Total quality service a simplified approach to using the Baldrige Award criteria
by
Kessler
Published 1995
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Delivering quality service balancing customer perceptions and expectations
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Zeithaml
Published 1990
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Customer-focused quality what to do on Monday morning
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Hinton, Tom
Published 1994
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A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
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Muhamad Fadzly Bin Abd Kadir
Published 2008
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