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  1. 1
    The ISO 9000 handbook
    Published 1997
  2. 2
    Malaysian standards MS ISO 9000:2000 quality managment systems-fundamentals and vocabulary (ISO 9000:2000, IDT)
    Published 2000
  3. 3
    Customer satisfaction toolkit for ISO 9001:2000
    by Kessler
    Published 2003
  4. 4
    The ISO 9000 handbook
    Published 1997
  5. 5
    Malaysian standard quality managements systems - guidelines for performance improvements (ISO 9004 : 2000, IDT)
    Published 2000
  6. 6
    MS ISO 9000 a practical guide for implementation in the civil service
    by Halim Shafie
    Published 1999
  7. 7
    ISO 9000 meeting the new international standards
    by Johnson Perry Lawrence
    Published 1993
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