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1
Managing services Marketing, operations and hu n resources
by
Lovelock
Published 1992
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2
Service success! lessons from a leader on how to turn around a service business
by
Kaplan
Published 1994
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3
Delivering quality service balancing customer perceptions and expectations
by
Zeithaml
Published 1990
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Principles of quality costs principles, implementations and use
by
Campanella
Published 1999
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Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
by
George 1947-
Published 2003
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A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
by
Muhamad Fadzly Bin Abd Kadir
Published 2008
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7
Managing service quality (vol. III
Published 1997
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600 - Technology (Applied sciences)
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300 - Social sciences
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George 1947-
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