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  1. 1
    Beyond TQM
    by Flood
    Published 1993
  2. 2
    Quality wars the triumphs and defeats of American business
    by Main
    Published 1994
  3. 3
    Oakland on quality management
    by Oakland
    Published 2004
  4. 4
    Managing quality managerial and critical perspectives
    by Kelemen
    Published 2003
  5. 5
    Quality a critical introduction
    by Beckford
    Published 1998
  6. 6
    Policy deployment
    by Sheridan
    Published 1993
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