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  1. 1
    Delivering satisfaction and service quality a customer-based approach for libraries
    by Hernon
    Published 2009
  2. 2
    Jack straight from the gut
    by Welch
    Published 2001
  3. 3
    The small business bible everything you need to know to succeed in your small business
    by Strauss
    Published 2005
  4. 4
    Jack Welch on leadership abridged from Jack Welch and the ge way
    by Slater
    Published 2004
  5. 5
    What the best CEOs know 7 exceptional leaders and their lessons for transforming any business
    by Krames
    Published 2003
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