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  1. 1
    Juran on planning for quality
    by Juran
    Published 1988
  2. 2
    Juran on leadership for quality an executive handbook
    by Juran
    Published 1989
  3. 3
    Delivering quality service balancing customer perceptions and expectations
    by Zeithaml
    Published 1990
  4. 4
    What is total quality control? the Japanese way
    by Ishikawa
    Published 1985
  5. 5
    Pengurusan kualiti menyeluruh
    by Oakland
    Published 1995
  6. 6
    Managing quality an integrative approach
    by Foster
    Published 2001
  7. 7
    Monitoring, measuring and managing customer service
    by Goodman
    Published 2000
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