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KEMENTAH
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PUSASDA
Repository Type:
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Suggested Topics:
Quality control
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Quality control
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1
Juran on planning for quality
by
Juran
Published 1988
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2
Juran on leadership for quality an executive handbook
by
Juran
Published 1989
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3
Delivering quality service balancing customer perceptions and expectations
by
Zeithaml
Published 1990
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4
What is total quality control? the Japanese way
by
Ishikawa
Published 1985
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5
Pengurusan kualiti menyeluruh
by
Oakland
Published 1995
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Managing quality an integrative approach
by
Foster
Published 2001
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7
Monitoring, measuring and managing customer service
by
Goodman
Published 2000
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