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  1. 1
    Juran on planning for quality
    by Juran
    Published 1988
  2. 2
    Winning with quality the FPL story
    by Hudiburg
    Published 1991
  3. 3
    Managing services Marketing, operations and hu n resources
    by Lovelock
    Published 1992
  4. 4
    Service success! lessons from a leader on how to turn around a service business
    by Kaplan
    Published 1994
  5. 5
    What is total quality control? the Japanese way
    by Ishikawa
    Published 1985
  6. 6
    Quality management Islamic perspectives
    Published 1996
  7. 7
    Quality is free the art of making quality certain
    by CROSBY
    Published 1979
  8. 8
    Bagaimana mengendalikan kumpulan QC
    Published 1994
  9. 9
    Prinsip-prinsip asas QCC
    Published 1994
  10. 10
    Dr. Deming the American who taught the Japanese about quality
    by Aguayo
    Published 1990
  11. 11
    Total quality control
    by Feigenbaum
    Published 1991
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