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KEMENTAH
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PULNORD
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Suggested Topics:
Quality control
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Delivering quality service balancing customer perceptions and expectations
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Zeithaml
Published 1990
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Pengurusan kualiti menyeluruh
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Oakland
Published 1995
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SMD
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Call Number
600 - Technology (Applied sciences)
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Mohamad Salmi Mohd. Sohod
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