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  1. 1
    The TQM trilogy using ISO 9000, the Deming prize, and the Baldrige award to establish a system for total quality managment
    by Mahoney
    Published 1994
  2. 2
    Total quality management in government a practical guide for the real world
    by Cohen
    Published 1993
  3. 3
    Managing quality
    Published 1994
  4. 4
    Building a dynamic team a practical guide to maximizing team performance
    by Chang
    Published 1994
  5. 5
    Expanding leadership impact a practical guide to managing people and processes
    by Kehoe
    Published 1994
  6. 6
    The road to quality turning effort into reward
    by Glassop
    Published 1995
  7. 7
    Operation management a systems approach
    by STARR
    Published 1996
  8. 8
    Re-creating teams during transitions a practical guide to optimizing team performance during changing times management skills
    by Jerome
    Published 1995
  9. 9
    Effective induction and training a practical guide to enhanced performance
    by Smalley
    Published 1995
  10. 10
    The TQM pack total quality management in public services
    by KOCH
    Published 1991
  11. 11
    How to eat an elephant a slice by slice guide to total quality management
    by GELBERT
    Published 1992
  12. 12
    World class performance through total quality a practical guide to implementation
    by SPENLEY
    Published 1992
  13. 13
    Managing for total quality from Deming to Taguchi and SPC
    by LOGOTHETIS
    Published 1992
  14. 14
    Principled and practices of organizational performance excellence
    by Cartin
    Published 1999
  15. 15
    Quality a critical introduction
    by Beckford
    Published 1998
  16. 16
    Policy deployment
    by Sheridan
    Published 1993
  17. 17
    TQM for purchasing management
    by CALI
    Published 1993
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