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  1. 1
    Trade and investment in services in the Asia-Pacific Region
    Published 1988
  2. 2
    Delivering quality service balancing customer perceptions and expectations
    by Zeithaml
    Published 1990
  3. 3
    Gemba kaizen a commonsense, law-cost approach to management
    by Imai
    Published 1997
  4. 4
    The essence of services marketing
    by Payne
    Published 1993
  5. 5
    Managing services marketing, operations and human resources
    Published 1992
  6. 6
    Service management and operations
    Published 2000
  7. 7
    Service management and operations
    Published 2000
  8. 8
    Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
    by George 1947-
    Published 2003
  9. 9
    A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
    by Muhamad Fadzly Bin Abd Kadir
    Published 2008
  10. 10
    Managing service quality (vol. III
    Published 1997
  11. 11
    Quality a critical introduction
    by Beckford
    Published 1998
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