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  1. 1
    The Six Sigma black belt handbook
    Published 2005
  2. 2
    ISO lesson guide 2000 pocket guide to Q9001-2000
    by Arter
    Published 2001
  3. 3
    Juran's quality handbook
    Published 2000
  4. 4
    Requirement engineering evaluation of real time instant messaging using ISO 9126 metrics (Integrated RMN signal reader/drafter)
    by Mazlan Yasin
    Published 2004
  5. 5
    Juan's quality handbook
    Published 1999
  6. 6
    Quality technology handbook
    Published 1975
  7. 7
    Monitoring, measuring and managing customer service
    by Goodman
    Published 2000
  8. 8
    The ISO 14000 handbook
    Published 1998
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