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  1. 1
    The Malaysian army the significance of the customer and supplier concept in quality management
    by Mohd Zaki Haji Mokhtar
    Published 1998
  2. 2
    Total Quality Management
    by Richardson
    Published 1997
  3. 3
    Managing quality
    Published 2003
  4. 4
    Global impact
    by Odenwald
    Published 1996
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