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  1. 1
    Total quality management in the public sector an international perspective
    by Morgan
    Published 1994
  2. 2
    Balanced scorecard step-by-step for government and nonprofit agencies
    by Niven
    Published 2003
  3. 3
    Balanced scorecard handbook
    Published 2006
  4. 4
    Balanced scorecard step-by-step for government and nonprofit agencies
    by Niven
    Published 2003
  5. 5
    The CIVIL service of Malaysia moving into the new millennium highlights af administrative improvements and developments in the civil service 1999
    Published 1999
  6. 6
    PERKHIDMATAN awam Malaysia menuju alaf baru (pembaharuan dan kemajuan dalam perkhidmatan awam 1999
    Published 1999
  7. 7
    Perkhidmatan awam Malaysia menuju era baru
    by Ahmad Sarji bin Abdul Hamid
    Published 1996
  8. 8
    Balanced scorecard step-by-step for government and nonprofit agencies
    by Niven
    Published 2008
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