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  1. 1
    5e auditing & assurance services
    by Ricchiute
    Published 1998
  2. 2
    Ukraine National Quality Infrastructure Gap Assessment
    “… at evaluating market gaps between supply of and demand for quality assurance services…”
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    Get full text
  3. 3
    Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah
    “…-oriented strategic plans, immaculate service delivery cannot be assured. Service delivery failures, in fact…”
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    Get full text
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